Product Support Specialist - Newbury, United Kingdom - Stryker Corporation
Description
Why join Stryker?:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.
Know someone at Stryker?:
Product Support Specialist - Manual & Robotic - Glasgow
Position Summary:
To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
- Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
- Customer Service: Acts with integrity and reactively delivers on commitments within the required
- Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
- Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
- Commercial Awareness: Understands that there are multiple stakeholders in the decisionmaking process
- Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
normally be overcome without serious effect on revenue or budget.
- Achieve sales results in line with the annual sales target and KPI metrics
- Planning, prioritizing, and executing of required activities and customer support.
- Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
- Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
- Development of short and mediumterm strategies in collaboration with the customer to
- Good communication and negotiation on an equal footing with customers, using reasonable and
- Market observations to strengthen own position and constant analysis of responsible area
- Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
- Participate in inhouse meetings to discuss organizational, development,
relevant knowledge and skills
- Administration of IT based customer database/CRM-Tool
- Serve as frontline clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
- Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including setup, breakdown and related intraoperative activities to ensure precise and successful surgical outcomes.
- Use proprietary software to prepare preoperative CT scans for assigned cases and assist surgeons in preoperative implant planning, implant sizing and positioning.
- Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
- Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
- Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
- Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
- Develop ability to competently cover complex primary and revision hip and knee procedures.
- Excellent communication skills with proficiency in spoken and written English.
- Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
- Confidence and persistence.
- Patience and selfmotivation.
- Analytical and planning skills.
- Flexible approach to work to adapt to changes.
- Strong teamwork and networking skills.
- Commercial and business awareness.
- Valid driving license.
- Ability and selfconfidence to meet the customer on an equal footing to discuss medical and economic issues
- Sales Skills challenge the customer
- Assertiveness
- Service and solution oriented
- OR experience
- Willingness to travel
- Positive attitude, a "can do" solution orientated approach to succeed.
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