Senior Oracle Cloud Fusion Analyst - Hatfield, United Kingdom - Ocado Group

Ocado Group

Verified Company

Hatfield, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

About the role

You will work within the Group IT Business Applications team and alongside other OFST analysts to provide critical frontline support and change.

The role will involve resolving support issues in Oracle Fusion and scope to assist the business on new projects and deliverables whilst maintaining the integrity of financial information.

You will be working closely with business users for continual service improvement and the Application Manager to ensure change requests are completed via the change management process, from the initial request through to implementation into the production environment.

You will manage your queue of incidents through to resolution, ensuring that this is fully documented and working with Oracle Support if you cannot resolve this yourself.

Other responsibilities will include:

supporting our users with the SaaS quarterly update life cycle, highlighting trends and major incidents to your Team Leader, and documenting key processes and 'How to' guides to support other team members and knowledge share.

About you

What
**do I get in return?