Customer Service Emerging Talent Apprenticeship - Birmingham, United Kingdom - MetaGedu

MetaGedu

Verified Company

Birmingham, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Opportunity information

Salary £18000 per year
Duration 15 months
Advert closing date 22/12/2023

Description

We are looking for applicants to join our Customer Service Emerging Talent apprenticeship program.

As an apprentice, you will gain invaluable hands-on experience, high quality mentorship, and the opportunity to develop essential skills in various departments.

Ensure a quality Campus experience through the delivery of a highly student-focused administrative support service.

Providing high quality student administration and 'onestop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
Identify and promote internal and external resources to students.
Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.

Requirements:

Entry requirements

Essential Skills and Experience

Ability to interact with people confidently.
Excellent communication skills.
Excellent awareness skills.
Ability to understand and follow specific instructions and procedures.
Good general knowledge of computer systems, programs, and workflow.
Advocate of time management and planning
Great teamship attitude to building good working relationships.

Training to be provided

Functional Skills Level 2 in Maths if applicable

Functional Skills Level 2 in English - if applicable

Things to consider

Starting salary of £18,000

Skills required

Array

Future prospects

Excellent progression available within the company.

The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.

Hours per week 40
Working week Mon-Fri 9am - 6pm
Apprenticeship standard Customer service specialist (Level 3)

Birmingham, West Midlands, England, B5 5SE