Personal Shopping Team Assistant - Bicester, United Kingdom - Value Retail

Value Retail
Value Retail
Verified Company
Bicester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Personal Shopping Team Assistant

  • Bicester, GB, OX26 6WD
  • Full Time
    Personal Shopping Team Assistant
  • Bicester Village
  • Permanent, Full Time

Something Extraordinary Every Day

  • The Personal Shopping Team Assistant role provides effective support and assistance to the Personal Shopping Manager and Personal Shopping team with all administrative arrangements needed to facilitate efficient working of the Personal Shopping Suites. From administrative responsibilities to welcoming our guests, the Personal Shopping Team Assistant will provide high quality customer experience and professionalism. The Personal Shopping Team Assistant will need to ensure they are proactive, solution oriented and deliver a high quality of unreasonable hospitality at all times.
    What you will be doing
  • Efficiently manage all aspects of guests bookings reserved parking, buggy pick up, brand bookings and Hands free Shopping
  • Provide team with daily/weekly updates and key communications
  • Greet and host guests upon arrival of their appointments
  • Liaise with external agency team to ensure efficient and timely hospitality
  • Ensuring team office space and environment is tidy at all times
  • Work closely with The Apartment team on maintenance and cleanliness of the Personal Shopping Suites to ensure high standards at all times
  • Using our internal booking console
  • Support the team with fulfilment of Drop-It courier services
  • Daily entry of client data on Salesforce
  • Completing and managing trackers for Personal Shopping team
  • Managing all Gift cards for virtual shopping
  • Liaising with our drivers and arranging transportation for qualified guests
  • Raising purchase orders
  • Organising and supporting internal and external meetings
  • Support Personal Shopping team with managing inbox, messaging and phone calls to ensure all guest enquires are managed efficiently.
  • Supporting team with adhoc team initiatives as agreed with Personal Shopping Manager

What makes you special

  • Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking.

To be successful with us, you'll have:

  • Experience within a luxury retail or hospitality background
  • Previous administration experience
  • Excellent computer literacy, confident with office, PowerPoint, excel.
  • An meticulous eye for details
  • Positive, proactive, impeccable time management, able to multitask and prioritise effectively
  • Language skills preferred but not essential
  • Excellent communication, interpersonal and organisational skills
  • A collaborative approach to team work, and a flexible working style is essential
  • An awareness of cultural differences with international guests
  • Confident in working with a wide variation of clients, including high networth individuals
  • Ability to work well under pressure and in a fast paced environment

There's no one quite like us

  • The Bicester Collection are the worlds' leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
  • Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day.
Our Five Values are the glue that bind us together and allows us to lead ahead:

  • Authenticity
  • Always do the right thing


  • Innovation

  • Think outside of the box


  • Passion

  • Do what you love and love what you do


  • Critical Thinking

  • Challenge the obvious


  • Vision

  • Be mission driven always

Why we're exceptional

  • The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world.
In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you'll receive a generous salary and we'll also reward you by:


Looking after you:

You're entitled to 25 days of annual leave (plus UK Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving.

We provide above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare, access to a virtual GP app, Employee Assistance Programme, cycle to work scheme and flu vaccinations
Treating you:
discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus
Championing you: yo
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