Retail Support Assistant German - Poole, United Kingdom - Page Personnel Finance
Description
Answering telephone callsClient Details
Our Client is a very reputable outdoor living brand, based in Poole.
Description
- Managing retail customer orders from inputting the order until the final invoice
- Liaising with and supporting sales reps and agents regarding customer accounts, enquiries and order book issues
- Providing and analysing customer's data and performance to sales
- Processing orders placed via B2B system and inputting other manual orders
- Recording values of orders and cancellations on relevant internal logs
- Assisting Key Account Merchandisers with order processing, depletion and administration
- Amending customer orders to meet requirements
- Dealing with nonconformity issues
- Ensuring appropriate carriage charges, discounts and product catalogues are applied to orders
- Keeping customer records up to date (Sage)
- Continual reviewing of processes for refinement to drive efficiencies
Profile
To be considered for this role, you must:
- Be fluent in both English and German
- Have experience within customer services
Job Offer
22k Salary
Hybrid Capabilities
25 days holiday + bank holidays
Free On-site Parking
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