Retail Support Assistant German - Poole, United Kingdom - Page Personnel Finance

Tom O´Connor

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Tom O´Connor

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Description
Answering telephone calls


Client Details
Our Client is a very reputable outdoor living brand, based in Poole.


Description

  • Managing retail customer orders from inputting the order until the final invoice
  • Liaising with and supporting sales reps and agents regarding customer accounts, enquiries and order book issues
  • Providing and analysing customer's data and performance to sales
  • Processing orders placed via B2B system and inputting other manual orders
  • Recording values of orders and cancellations on relevant internal logs
  • Assisting Key Account Merchandisers with order processing, depletion and administration
  • Amending customer orders to meet requirements
  • Dealing with nonconformity issues
  • Ensuring appropriate carriage charges, discounts and product catalogues are applied to orders
  • Keeping customer records up to date (Sage)
  • Continual reviewing of processes for refinement to drive efficiencies

Profile

To be considered for this role, you must:

  • Be fluent in both English and German
  • Have experience within customer services

Job Offer
22k Salary

Hybrid Capabilities

25 days holiday + bank holidays

Free On-site Parking

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