Receptionist/Front of House - Greater London - Glencore

    Glencore
    Glencore Greater London

    2 days ago

    Description

    Summary


    In details, the position encompasses duties and responsibilities as follows:

    We are looking for a receptionist to provide full reception and front of house support to the company in a professional and courteous manner, as part of a two strong team as well as the wider Facilities team. The successful candidate would have had experience of working in a similar corporate environment.

    Ideal Candidate


    The ideal candidate disposes of:

    • Meeting and greeting visitors
    • Liaising with members of staff to inform them when visitors have arrived
    • Liaising with the building reception with regards to visitors and security passes
    • Ensuring that the telephone is always answered quickly, with clear concise messages being taken and passed onto the relevant staff member
    • Making taxi reservations via an online booking system, ensuring that booking confirmation is available when the invoice is being processed
    • Ensuring that the meeting rooms are well maintained throughout the day
    • Ensuring that the rooms are running to times and communicate to organizers that they are approaching the end of their meeting time
    • Responsible for looking after the meeting room booking system
    • Ordering flowers over the telephone, making notes of the order along with the cost, date, and recipient of the flowers for the reference of the Accounts Department
    • Ordering business cards
    • Replenish the reception fridge with water and soft drinks, liaise with the Hospitality team for ordering stock
    • Ensuring that the reception area is maintained to a high standard
    • Familiarize yourself with the Search Procedure and Process Manual
    • Keeping the reception process manual up to date
    • Keeping the reception cover induction slides up to date
    • Look after the day-to-day holiday cover bookings, inc. catching up with agency account manager, ensuring that the anyone covering is trained and in suitable dress wear, provide feedback to agency as well
    • Managing industry week events (IE and LME)
    • Managing events related to the internal canteen
    • Order Desk Off pads for new joiners in line with current process
    • Managing incoming mail and emailing employees to collect this
    • Mainfax inbox daily management
    • Loading bay booking system
    • Allocation of bikes and lockers for all employees, including a monthly review of the usage
    • Ad hoc filing and administrative duties as required
    • Create purchase orders and process invoices in line with internal financial processes, using SAP finance system
    • Complete weekly H&S walk arounds and logging findings on the JIRA helpdesk system

    Skills

    • Good verbal and written communication skills
    • Excellent telephone manner
    • Good organizational and administrative skills
    • Attention to detail
    • Ensuring accuracy in tasks
    • Ability to ensure a good understanding of any instructions given and to have the confidence to clarify instructions received
    • The ability to manage multiple tasks, prioritize them, and maintain an organized workspace
    • The ability to address issues promptly and find effective solutions
    • Understanding the importance of maintaining confidentiality regarding sensitive information
    • Experience using a Purchase Order system would be desired but not essential, as training can be provided for candidates who demonstrate a willingness to learn and adapt quickly to new processes.

    Education & Experience Requirements

    • Educated to A-level standard (or equivalent), as a minimum requirement
    • Experience of using the Cisco switchboard / reception and front of house is highly advantageous
    • Proficient in Microsoft Office

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