Service Co-ordinator Cash - Remote, United Kingdom - Equiniti

Equiniti
Equiniti
Verified Company
Remote, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Management Level

G

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.


EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.

We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.

There has never been a better time to join EQ.

Main Purpose of Job

  • To service coordinate processing for the following products:


  • Retail Products

  • Shareview Nominee/Certificated. CAPON Nominee. EQi Nominee.


  • Corporate Products

  • Equiniti Premier Services, Corporate Dealing Services and Equiniti Shareview Dealing Services.


This involves day to day operation of debt recovery & reconstructions function, utilising available resources in order to deliver a quality service to customers in line with FCA regulations specifically around CASS rules (Client Assets).

The function is to ensure accurate record keeping, update to date procedures and flow maps, precise intra day and end of day client money funding calculations, exercising Lean consumption.

Core Duties/Responsibilities

  • Monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards. Always be ready to be 'hands on' and step in when/if required.
  • Keep building own knowledge developing confidence and setting a standard that your team can rely on.
  • Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency, supporting line management in the implementation of centrally driven changes when required
  • Liaise with internal and external customers, on a wide range of issues, complaints, and requests for information or advice
  • Always undertake the duties of this role in accordance with the requirements of the company's policies, and FCA's Principles for Business
Skills & Knowledge and Qualification

  • Excellent IT skills especially knowledge of Microsoft Excel including MACRO basic
  • Self organisation
  • Self motivation
  • Ability to learn new tasks with mínimal supervision
  • Ability to plan tasks and keep to timescales
  • Good communication skills (both written and oral)
What We Offer

Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%


All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.


Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
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