Trainee Dispensing Assistant/dispensing Assistant - Mitcheldean, United Kingdom - Mitcheldean Surgery

Description

To deliver a high standard of dispensing services and provide front of house contact with patients, relatives and carers relating to all dispensing matters.

• Ensure all patients are treated with dignity and respect, ensuring appropriate telephone and facetoface manner is used with patients and callers thus promoting a pleasant and positive image of the Practice.
• Respond to all queries and requests for assistance from patients and other visitors to the surgery whether facetoface, by telephone or upon request from the GP Partners, Lead Dispenser or Practice Manager.
• Ensure all records, electronic or paper are kept uptodate, maintained and filed correctly.
• Process repeat prescription requests received via the approved Practice systems in accordance with Practice protocols.
• Produce prescriptions for GPs to sign in an acceptable time frame.
• Generate requests for medication on behalf of the patient for nonrepeat items.
• Act upon compliance issues, liaising with the appropriate clinician.
• Input data into the patients' healthcare records as necessary.
• Deal with all prescription related enquiries in a timely manner.
• Place daily orders for medication with wholesalers and suppliers, maintaining all associated paperwork.
• Maintain an understanding of medication costs and order from most appropriate supplier.
• Dispense prescribed medication to patients as directed by the GP Partners, ensuring all queries are followed up or brought to the attention of the appropriate GP.
• Collect all NHS charges and complete associated paperwork in accordance with Department of Health regulations.
• Work unsupervised and on own initiative, carrying out tasks such as repeat dispensing, stock/date checking.
• Complete other tasks relating to QOF, the DSQS and other schemes the practice is committed to, completing all relevant paperwork, recording and audit.
• Cover all dispensing duties as required or delegated to you by the GP Partners, Lead Dispenser or Practice Manager.
• Attending meetings and training events as required.

• Full understanding and update awareness of medicine ethics and ways of working.
• Proven history of high standards in accuracy.
• Be fully conversant with Practice Policies and Procedures.
• Participate in Practice meetings, giving feedback or contributing to systems or plans aimed to improve patient experience.
• Previous experience in a dispensing role or qualified to NVQ Level 2 in Dispensing. If not qualified, willing to undertake training course to achieve qualification.
• Be aware of and meet the requirements of the GMS Contract and QOF related tasks.

• Provide advice and support to patients and public who contact the surgery, updating Lead Dispenser and/or Practice Manager of any important issues whenever necessary.
• Deal with challenging telephone and facetoface conversations in an empathetic manner.
• Liaise with other organisations and clinicians in a professional manner at all times ensuring the image of the Practice is not compromised.

• Monday to Friday