Onsite Technical Support Lead - Canary Wharf, United Kingdom - Hemmersbach UK Ltd

Hemmersbach UK Ltd
Hemmersbach UK Ltd
Verified Company
Canary Wharf, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

We go the extra mile - we not only simply enthuse our customers, but also make the worlda better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate Force.

That's why Hemmersbach is The Social Purpose IT Company.


Onsite Technical Team Lead - WalkUp Bar

Location:
Canary Wharf

Your role


As part of broader, yet highly committed support team, a newly launched WalkUp Bar has been created to allow users to proactively book appointments with your team to resolve the questions and issues they find themselves experiencing.


As the Technical Team Lead, you will provide hands-on support for your team, becoming the trusted go-to person when extra help is needed.

Leading by example, you will work closely with your SDM to ensure that the team is working both efficiently and pragmatically.


As is typical with any hands-on role, you will maintain your technical capabilities resolving tickets with your team, but your breadth of experience and capabilities in identifying the best solution will lead you to involvement with the more complex of issues,the more challenging and the higher profile engagements - the perfect environment to hone your technical and leadership skills.


What We Look For

  • Previous experience resolving problems sitting with the user
  • Comfortable in a number of deskside technologies
  • Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential
  • Sympathetic & supportive approach to team leadership and guidance

What We Offer

  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • Able to forge strong working relationships with key decision makers in the company as well as thirdparty suppliers and agencies
  • A support package that includes: pension, medical cash plan, as well as additional cofunded benefits.

Would you like to join our team?
**Please send your CV, together with your availability to interview and salary expectations.
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