Administrative Assistant - Cardiff, United Kingdom - Cardiff University

Cardiff University

Verified Company

Cardiff, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

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Description

Advert

Administrative Assistant (Finance Professional Services Income Team - Tuition Fees)- The post is full time 35 hours per week, open ended and available immediately

Salary:

£22,197 - £24,144 per annum (Grade 3)

Cardiff University offers many excellent benefits, including 32 days annual leave (plus bank holidays), pro rata for part time staff, local pension scheme, blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.

Date advert posted:

Friday, 19 May 2023

Closing date:
Friday, 2 June 2023

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Key Duties

Deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly
Collaborate with others in order to make recommendations for developments of established processes and procedures
Establish working relationships with key contacts to help improve service levels
Undertake a variety of administrative duties to support the team and department
Gather and analyse data to update administrative systems with accurate information, establishing basic trends and patterns in any data submitted
Contribute to the success of the team, leading others through example, and supporting the supervision and management of the team

Specific Duties

Referring debts to the University external debt collection agency (the Head of Income to be advised prior to any legal action being taken).
To produce invoices and chase debt for Channel Island students
To prepare financial guarantee letters for submission to Embassy's with tuition fee invoices.
Provide cover on necessary action in chasing EML debts.
To be responsible for liaising with students regarding the receipt of cash into the bank.
To prepare a weekly debt report for students in the D loop.
To monitor and chase former ATPs.
To be responsible for sending notification to student that a new tuition fee invoice has been generated.
To produce manual ELCAS invoices as required.
Provide cover for accurately calling all selffunding student tuition fee direct debits within the required timescales.
In conjunction with the other Administrative Assistant's (Tuition Fees) to cover the processing of Secure Trading payments.
Provide cover for Administrative Assistant (Tuition Fees) colleagues regarding the duties required under the Student Loan scheme.
To assist with the banking of any cheques received.
Answer telephone queries providing advice and assistance as required.
Ensure that all documentation regarding tuition fees is maintained and updated, liaising with Registry and the University Schools as necessary.
Provide customer facing support to students regarding general tuition fee enquiries.

General Duties

Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
Abide by University policies on Health and Safety and Equality and Diversity.
As required to carry out any other duties to support Income Team colleagues.

Person Specification

Important notice:

Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below.

Essential Criteria
Qualifications and Education

NVQ 2/GCSE level A-C or equivalent

Knowledge, Skills and Experience

Significant experience of working in an administrative or office environment
Proficient in using common office IT packages (e.g. MS Office)
Ability to set up standard administrative systems and procedures

Customer Service, Communication and Team Working

Ability to communicate effectively and professionally with a wide range of people
Ability to work as an effective team member, providing advice and guidance to other team members where necessary
Proven ability to deal with escalated requests for information or service, resolving customer issues where appropriate

Planning, Analysis and Problem Solving

Ability to plan, prioritise and organise own workload within established time scales
Ability to use initiative in solving problems and responding to queries ensuring compliance with standard procedures and practices

Other
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