Senior Business Support - West Bromwich, United Kingdom - Sandwell and West Birmingham NHS Trust

Sandwell and West Birmingham NHS Trust

Verified Company

West Bromwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an exciting opportunity for an experienced administrator to join the Primary Care, Community & Therapies Clinical Group. The Group provides inpatient, outpatient, community therapies and nursing care.

The role of the admin is to facilitate responsive care therefore the services require an effective, efficient and comprehensive administrative service in and out of hours.

You will also provide administrative support and cover for Senior Management Team Group Meetings, ensuring comprehensive administrative support, formulation of agendas, minutes and maintenance of action logs.

You will be expected to under take first line supervision of Care Navigation Centre admin teams that fall under the services Ambulatory Therapies Directorate, ensuring the daily provision of a comprehensive administration service, tailored to support a number of clinical services throughout the Group.

To liaise effectively with the Care Navigation Centre and Administrative Hubs Team Lead ensuring they are kept informed of any issues which may impact on the effectiveness of the administrative function or affect clinical services.

To ensure that the administrative service delivery develops alongside developments within the clinical services

The function of the Administrative Service is first point of contact for patients for the specific services in and out of hours, referral management, registration of patients to services using patient registration systems and bespoke systems, ordering of equipment, typing clinical correspondence, managing clinical diaries.

There will be a requirement to learn all the different electronic systems used by the administrative and clinical services in order to carry out its function, undertake staff PDRs and assist in training of staff.

The role is for 37.5 hours per week working, Mon - Sun, 8.00am - 6.00pm and Bank Holiday cover 8am - 6pm, with some need to cover on a rota basis

A minimum of 5 years' experience within a healthcare administration environment

Line Management experience

Evidence of continuing professional development

Previously gained or working towards a health records management qualification recognised by IHRIM, NVQ level 4 or equivalent experience/knowledge.

RSA III or equivalent, GCE/GCSE English and Maths equivalent to a Grade C

Excellent communication skill to deal with patients, colleagues and referring agents. Ability to prioritise own work and work under pressure with conflicting demands. Team player

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff.

Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises.

The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives: