Lead PMO - Filey, United Kingdom - Trustmarque

Trustmarque
Trustmarque
Verified Company
Filey, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Summary:


The Lead PMO for the COE is responsible for accurate reporting & metrics, best practice, training and driving standardisation across the business.

This role will report directly into the Head of PMO to monitor and control key areas of the project management methodology to support the delivery of projects across the business and will be the right-hand support to the Head of PMO and may manage a small team.

This person is responsible for supporting the Head of PMO with maturing Trustmarque's PMO which includes some (not all) of the activities listed below.


Accountabilities and main responsibilities:


  • Responsible for owning and improving PMO reporting across the business using Excel/Power BI with trend analysis and ensuring there is a 'single source of truth' when reporting financials, timesheets and metrics (working with finance and other departments as appropriate).
  • Responsible for ensuring all key stakeholders have access to the live and accurate data that they need monthly.
  • Supporting with choosing an appropriate ERP tooling system and rolling it out within the business.
  • Responsible for rolling out and imbedding appropriate PMO KPIs and timesheet metrics across the business.
  • Responsible for driving standardisation across the business including: o Ensuring there is a standardised process in place for WAR, billing, invoicing, supplier management and monitoring account hygiene (WIP, debt etc) and that these processes are rolled out and documented.
  • Driving common language and approach and ensuring RAID management & Issues/risks are being articulated with the language used across Trustmarque as a whole.
  • Support w. monitoring of compliance of projects and highlight reports, plans, risk and issue registers and lessons learned logs, directly challenging any poor practice with PMs and managers.
  • Holding regular account audits to ensure risk/issues etc are consistent with RAG status bar. Training
  • Responsible for building a hub of training and support documentation including handbooks, guides and training videos and ensuring they are accessible to PMO and Stakeholders alike.
  • Responsible for building a regular training cycle for PMOs and stakeholders to ensure there is consistent training and that processes and tools are adopted in a standardised manner and that they are clear on where accurate data and reporting can be found and how to access/interpret it.
  • Responsible for building a new starter training for all internal process (invoicing, billing etc) to all PMO starters (and rolling it out to other teams where necessary).
  • Responsible for having a full and complete knowledge of the overall End to End company Process and being the main POC for all PMO related queries and a source of support to stakeholders and delivery teams.
  • Support w. implementation of new initiatives/Business improvement projects, including the introduction of new processes, procedures and accompanying IT solutions as required & making sure PMO's & PMO stakeholders interests are met. Account Hygiene
  • Responsible for embedding behaviours around measuring / monitoring and managing against key PMO metrics (WIP, Debt, WAR, Revenue, Profitability, etc) and training PMOs and PMO stakeholders alike in owning proactively tracking these metrics to support the monitoring of projects.
  • Support the Head of PMO with cascading new ways of working and key business priorities.

Experiance:


  • Strong analytical, interpretation and reporting skills are essential as well as having the confidence to suggest and implement continuous improvement activities. Strong experience in Power BI, Excel (Pivot Tables) is necessary.
  • Proven experience of driving process improvement initiatives.
  • Confident in reporting to, presenting and liaising with Senior Stakeholders and rolling out training programmes.
  • Experience of working in a similar role, ideally within PMO so has a full understanding of the delivery lifecycle and Project End to End Processes.
  • Good working knowledge of project/programme management methodologies including both waterfall and agile.
  • Good understanding and experience of project delivery and acceptance processes, high attentions to detail and a good level of financial awareness.
  • Excellent people skills, with an ability to work with a wide range of stakeholders across all levels of the business.
  • Management experience is desired, but not essential.
  • Advanced IT skills (including MS Excel, MS Office, MS Power point
  • Process management setup processes to deliver successful outcomes, using measures to assess effectiveness.
  • Strong Problem-Solving and lateral thinking skills
  • Exceptional training Skills
  • People Management
  • Strong Decision Making

Values and Behaviours:


  • We commit.
We collaborate.

  • We include.
  • We innovate.
  • We inspire.

Standard benefits:

As well as competitive rates of pay, we offer 25 days holiday (rising to 27), 2 volunteering days and 1 personal day plu
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