Customer Service Executive - Nottingham, United Kingdom - Scoutess Consultancy

Description

Is having a work life balance important to you, with no evenings and weekends. Would you love to work with a team who love what they do, delighting their customers every day.


About our client
Our client is a leader in their field, helping their customers enrich their lives through the products they offer.

Starting as a family business, they have been true to their values, and believe in a supportive, inclusive, and rewarding culture:
one where you are recognised for your hard work and always feel valued.

Diversity is important to them, and they work tirelessly to ensure their workplace is equal, where opportunities are available to everyone, and safe places to discuss and share how you feel is encouraged.

To give you the best start in your new role, they offer a great level of support, ensuring you have the best training to help you build your product knowledge and feel comfortable from day one.

They want you to feel successful, so that you can enjoy the great rewards they offer, so you will be assigned a job buddy, alongside having classroom and practical training delivered virtually, if need be.

Their support doesn't stop after your induction, as they nurture and develop their people, with us being able to share many examples of how they have supported personal development through external qualifications or promoted individuals into Team Leader and Management roles.

This is a unique opportunity, with interviews happening now.


The role

In this role you will be:

• Maintaining best in class levels of customer service, continually going above and beyond to serve your customers/patients.
• Contributing to the overall performance of the customer care team
• Working collaboratively with other members of the customer care team and other teams cross functionally eg field teams
• Constantly looking for new ways to improve their internal processes in order to drive efficiencies
• Contribute during team meetings
• Uphold and continuously rolemodel values and desired behaviours.

About you:

• Customer service experience of at least 2 years within an office or telephony setting
• Relationship management experience, being able to build strong relationships across a range of individuals and teams.
• Strong communication skills, being a patient listener, with an empathic approach.
• Able to learn quickly and understand terminology, to effectively describe and educate customers on products and ranges
• Be able to commute to Nottingham 3 times a week.

Benefits and package:


In return you will receive:

• Up to £22,000
• OTE of £2.4k per year
• 33 days holiday (including bank holidays) (pro rota)
• Structured training, with regular 1:1's and coaching sessions, alongside longerterm career development and career progression
• Pension, with strong employer contribution
• Medical healthcare
• Employee benefits scheme fully flexible programme including wellness support.
• Free car parking
• Free tea and coffee, when back in the office, which is a phased approach.
• Attendance at onsite company events, meetings, and seminars

Job Types:
Full-time, Permanent


Salary:
Up to £22,000.00 per year


Benefits:

• Casual dress
• Childcare
• Company events
• Company pension
• Discounted or free food
• Flexitime
• Free parking
• Onsite parking
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• NOTTINGHAM: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 2 years (required)

Work Location:
Hybrid remote in NOTTINGHAM