Planning Complaints Officer - Bournemouth, United Kingdom - BCP Council

BCP Council
BCP Council
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Bournemouth, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Planning Complaints Officer - 1-year fixed term contract**
About the role: Working alongside the Planning Business Support Manager, you will be responsible for the receipt, validation and registration of all complaints in to the Service. You will also ensure that the complaints procedure reflects current and up-to-date legislative requirements and good practice guidance. You will also monitor trends within complaints and share your insights with the Planning Business Support Manager, including providing periodical statistical reports and analysis to inform the broader monitoring of Planning Services, and be involved in supporting service reviews arising from complaints and representations when required.


About you:

Ideally you will have some experience of working in a similar role, that adheres to the Planning Act 2008, Ombudsman regulations, and internal policies, or have the ability to assimilate this information and learn quickly.

This should be matched with a proven ability to act as the front-facing member of staff, in a public-facing service with Members proactively engaging in what happens within the Service, including accurate recording of information, processes and procedures.

You will be required to provide appropriate advice at each stage of the complaints process.

You should also be comfortable with making decisions, liaising with Planning Team Managers and the Head of Planning Services on complaints at Stage 1, and ensuring compliance and smooth transition through to Stages 2 & Ombudsman, following appropriate training and supervision in the role.

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