HR Absence Support Assistant - Prescot, United Kingdom - Mersey and West Lancashire Teaching Hospitals NHS Trust

Mersey and West Lancashire Teaching Hospitals NHS Trust
Mersey and West Lancashire Teaching Hospitals NHS Trust
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Prescot, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
1x Fixed term (6 months), part-time (30 hours) post.


The HR Absence Support Assistant will work as part the Absence Support team, alongside the HR Absence Support Advisor, HR Business Partners and Advisors in supporting their divisions in improving the health and wellbeing of the workforce by managing sickness absence in line with the Trusts Attendance Management Policy and Procedure.


Interview date: 11th March 2023

Receiving and handling customer enquiries from the likes of staff and managers in relation to the Absence Support service.

Produce standard reports from the Trusts Electronic Staff Record System (ESR).


Inputting data and maintaining accurate records with regards to employees absence on ESR and other monitoring systems used by the Absence Support team, ensuring attention to detail when processing and inputting that data.

Signposting staff and managers to appropriate support services.

To ensure the necessary follow up administration tasks are completed in an efficient, professional and timely manner.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.


From 1 st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.


The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.


The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.


Our Vision is to deliver 5 Star Patient Care:
CARE that is evidence based, high quality and compassionate

SAFETY that is of the highest standards

COMMUNICATION that is open, inclusive and respectful

SYSTEMS that are efficient, patient centred and reliable

PATHWAYS that are best practice and embedded, but also respect the individual needs of patients


Our achievements include:

Trust rated Outstanding by CQC Inspection August 2018

Top 100 places to work in the NHS (NHS Employers & Health Service Journal)

Awarded National Preceptorship Accreditation for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

Please see Job Description for a full list of duties and responsibilities.

Ensure that all telephone enquiries are handled in a courteous, efficient and effective manner.


Provide guidance to staff and managers in relation to the Absence Support teams services, referring more complex queries to other members of the Absence Support team.

Read, understand and adhere to Trust policies and procedures, taking advice from others where necessary.


Answer basic enquiries in relation to the Trusts Attendance Management Policy and Procedure, signposting customers to the most appropriate source of information for their enquiry, e.g.

Trust's intranet, before transferring to colleagues.

Produce standard absence reports from the Trusts Electronic Staff Record System (ESR) and E-Rostering System.


Input data and maintain accurate records with regards to employee's absence on ESR and other monitoring systems used by the Absence Support team, ensuring attention to detail when processing and inputting data.

Provide managers with mandatory template paperwork for completion from the Trusts Attendance Management Toolkit.


Ensure all mandatory administration is completed by managers across the Trust and ensure accurate records are maintained within employees personal files.

Ensure that data is entered onto the Absence Support monitoring systems in a timely manner, ensuring deadlines are adhered to (e.g. for Payroll purposes).

Ensure data is processed securely in line with Records Management, Information Governance, Caldicott, Confidently and Data Protection policies.
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