Customer Service Representative - Coventry, United Kingdom - AM2PM Recruitment

AM2PM Recruitment

Verified Company

Coventry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role is responsible for managing customer orders for components used by the manufacturers of high-performance cars and supercars.

You will maintaining regular contact with your customers in relation to the status of their orders, informing of any delays or unavailable products and offering mutually agreeable solutions.

Concentrating on not only the order book but also the forecast and long-term demand. Working to provide proactive communication with customers across all steps in the order to invoice process.

Primary Responsibilities

Ownership of Specialty OE customer accounts and order book accuracy with forecast.

Managing customer expectations through regular and proactive communication.

Maintaining fruitful relationships with existing customers.

Processing Customer orders through to invoice.

Co-ordination with other departments ensuring best service and delivery to customers.

Competencies and Skills:

Must have excellent interpersonal skills

Strong communication and IT fluency with both Microsoft products and ERP / MRP systems

Experience of CRM and SAP preferred.

Excellent communication skills; written and verbal.

Must be detail oriented and an active listener.

Must possess strong customer service skills; connecting and building rapport.

Must have good negotiation skills.

Excellent time management and organisation.

More details available upon request.

Job Type:
Full-time

Salary:
£28,000.00 per year

Benefits:

Free parking

On-site parking

Flexible Language Requirement:

English not required

Schedule:

8 hour shift

Monday to Friday

Ability to commute/relocate:

Coventry, West Midlands:
reliably commute or plan to relocate before starting work (required)