Visitor Services Assistant - Castle Douglas, United Kingdom - National Trust for Scotland

National Trust for Scotland

Verified Company

Castle Douglas, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Visitor Services Assistant - Retail & Admissions

Region/Department:
South & West

Reports to:
Visitor Services Manager - Retail & Admissions

Pay Band/Starting Salary:2 Lower, £10.90 per hour

Location:
Threave Garden, Castle Douglas, DG7 1RX

Type of Contract:
Permanent, 16 hours per week

COST CENTRE:3THR

ACTIVITY CODE:

SHZ

JOB PURPOSE

To maximise our visitors' enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations in retail and admission and making Threave Gardens & Nature Reserve the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner
Providing information about the site, its history, contents, offers and merchandise
Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times

Ensuring site is ready to open and welcome visitors by the set opening time
Wearing correct uniform, name badges, or PPE as required.
Reporting all instances of damage and wear and tear issues promptly to your line manager
Working in harmony with other departments; food & beverage, housekeeping, gardening, estate and site repair employees/contractors.

Financial Responsibilities

To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Admission/Plant Sales and other duties

To ensure good housekeeping of and back of house areas, including Plant Sales
To ensure that retail merchandising is in accordance with NTS policy.
To assist in achieving site targets and KPI's.
To actively upsell products and services to facilitate the visitor's enjoyment.
To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
To work flexibly across departments and sites as needed.

Health and Safety

To ensure site meets with Health and Safety legislation in liaison with your department manager.
To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

No formal educational qualification required.

Skills, Experience & Knowledge
Essential

Demonstrable experience in a customerfacing retailbased role, delivering high levels of customer care through excellent interpersonal skills,
Experience and confidence undertaking tillwork and cash handling/reconciliation.
Excellent selling skills adaptable to customer type and product.
Flexible, helpful outlook to customers and colleagues.
An understanding and commitment to the aims and objectives of the National Trust for Scotland.
Living the values of the National Trust for Scotland and encourage colleagues to do the same
The ability and willingness to understand others' perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
A proactive approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable

Experience using an EPOS system

The
Key Responsibilities, Scope of Job, and
Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue.

The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications

Job Types:
Part-time, Permanent

Salary:
£10.90 per hour

Work Location:
In person

Application deadline: 31/03/2023