Operations Team Leader - Birmingham, United Kingdom - BCAL

BCAL

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Operations Team Leader
Monday to Friday

£30,000 per annum

Birmingham Business Park - Solihull

Role Overview

We are looking for a strong and experienced people manager to manager one of four Operational circuit teams to achieve agreed service level performance.

To utilise Driver resource capacity on the most cost effective basis possible. To ensure all BCAL operational facilities are effectively utilised and supported. To ensure the Operations team is utilised effectively. To evaluate existing practices and continually improve performance.

Responsibilities:

The Operations Supervisor is a member of the Operations Management Team and deputises for the Operations Development Manager.

Core Duties:

Ensure the regional team you are responsible for is appropriately resourced both internally/externally, structured and led to deliver service levels to the agreed levels.
Ensure all staff have clear objectives, guidance & support and are effectively performance managed which includes an annual performance review.
Monitor processes and policies in support of BCAL goals. Implement departmental policies and procedures to maximize output. Work with Performance Management and Continuous Improvement. ISO 9001/2008/
Support Operational colleagues to ensure optimal planning of resources, particularly in the size and capability of the BCAL Driver resource. Working with Compliance team on continual driver development.
Provide day to day leadership to the regional team to ensure maximum effectiveness, efficiency and coordination of all elements of service delivery for BCAL.
Working with the Operational management to ensure that the Regional Teams meets their goals and that they are receiving the required number of assessments, to the agreed quality standards and deadlines and to a schedule that enables effective planning and delivery of the agreed KPI.
To ensure that the accuracy, quality of work and communication to customers both internal/external is of a consistently high standard.

Initiatives:

Implementation & Focus on system accuracy and internal process adherence.

Significance of Role:

A critical role in the successful delivery of the BCAL Service as this role provides the oversight to management and coordination of all service delivery.
Each circuit managed by this role has a significant contribution to overall efficiency, effectiveness, profitability and overall delivery of service.