Customer Service Executive - Camden, United Kingdom - Mandeville Recruitment Group

Mandeville Recruitment Group
Mandeville Recruitment Group
Verified Company
Camden, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Customer Service Executive-Travel Industry

This is a very exciting opportunity to for a leading cycling tour agency, who specialise in creating dream holiday/tour packages across many idyllic destinations, such as: Europe, Asia, New Zealand, Africa, and Middle east.

My client is looking for a post sales/customer service advisor to join a driven team, based in London, near Farringdon station.

The Salary Package is between £20k-£22k. The role is working 4 days in the offices, and 1-day WFH. You must be driven, passionateabout cycling and travel

You must have at least 1+ years' experience working in a phone-based customer Service role
What does this role look like?
*provide post sales booking support, with a particular focus on post sales bookings.
*will be booking hotels, bikes and transfers and liaising with suppliers.

  • You will also deal with post sales amendments and booking changes.
  • You will be speaking to customers and suppliers making changes to bookings, resolving frontline issues,
  • Taking payments and ensuring all elements of a booking are fully confirmed
  • Working in a fast paced and challenging environment you will always offer a fantastic level of service encouraging customer loyalty and ensuring the brand values are always represented.

You should have:

  • High attention to detail is an absolute requirement of the job.
  • Previous experience of working in the travel industry with knowledge of both UK and overseas travel would be preferred.
  • Previous telephonebased Customer Services experience is essential.
  • Excellent communication skills.
  • The ability to problem solve.
  • Excellent team player.
  • Calm and approachable even when under pressure.

SEO:
Cycling tours, customer service agent, customer service, B2C, London, travel agency
Mandeville is acting as an Employment Agency in relation to this vacancy.
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