Macmillan Lung Cancer Support Worker - London, United Kingdom - UCLH

UCLH
UCLH
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Detailed job description and main responsibilities:
For detailed information about this role, please refer to the attached Job Description

  • Attend lung cancer clinics. Show new patients and carers around the unit, where to go for procedures and treatments. Introduce patient to staff in the clinical areas.
  • Provide written information about services and/or procedures including Welcome Pack.
  • Assist in provision of MDT contact details for patients and guidance about who to contact for what. Introduce new and existing patients to the facilities available in the UCLH Macmillan Cancer Centre, e.g. welfare rights, drop in support, information, complimentary therapy and refer for appointments.
  • Complete routine HNA on preidentified patients and escalate concerns to CNS where appropriate.
  • Develop communication skills in order to convey complex and sensitive information effectively to patients, carers and other staff, overcoming any barriers to understanding and providing support during distressing or emotional events
  • Communicate with people in a form and manner that is consistent with their level of understanding and culture, and recognise barriers to effective communication
  • Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family/visitors/carers
  • Respond appropriately to queries
  • Understand own level of responsibility and accountability in relation to registered practitioners
  • Responsible for developing and sustaining own knowledge, clinical skills and professional awareness by demonstrating selfdirected learning
  • Identify own learning needs and produce a personal development plan in conjunction with the CNS, reflecting service needs
  • Assist in maintaining a clean environment that is conducive to safe practice
  • Identify potential risks for all staff, patients and visitors and adhere to relevant incident reporting procedures taking appropriate action/advice as needed
  • Undertake specifically identified administrative and clerical tasks associated with patient care which facilitate the smooth running of the service
  • Assist with and undertake patient assessment (under supervision and after appropriate training and delegation from the CNS)
  • Obtain requested specimens and arrange delivery to the appropriate destination
  • Guardant blood tests, rapid EGFR
  • Work cooperatively as part of the multidisciplinary team, assisting nursing and other clinical staff to deliver a high standard of holistic patientcentred care
  • Use electronic patient records (EPR) regularly and effectively to input and retrieve information as required and develop other IT skills

Person specification:


Knowledge & Qualifications:


Essential criteria:


  • GCSE English Language & Mathematics (Grades A-C) or equivalent
  • NVQ Level 2/3 certificate or equivalent

Experience:


Essential criteria:


  • Experience as an HCA involved in direct patient care or relevant health or social care experience at AfC Band 3 or equivalent
  • Experience of dealing with the public in person and on the phone
  • Experience in carrying out assigned duties/assisting qualified staff after training
  • Experience of multiprofessional working
  • Good standard of written and spoken English
  • Understanding of the health and social care environment

Desirable criteria:


  • Experience in the use of data management

Communication and IT Skills:


Essential criteria:


  • Ability to communicate complex and sensitive information
  • Able to deal with the public in person and on the phone
  • IT skills
  • Ability to retrieve information from a wide range of sources and in different formats

Personal And People Development:


Essential criteria:


  • Demonstrates understanding of own role within the team

Health, Safety And Security:


Essential criteria:


  • Understands importance of Infection control

Service Improvement & Quality:


Essential criteria:


  • Able to carry out administrative and clerical duties appropriate to the work area
  • Able to maintain resources efficiently and effectively

Equality and Diversity:


Essential criteria:


  • Experience of giving care in a multicultural environment
  • Knowledge and understanding of the importance of equal opportunities
  • Demonstrates understanding of importance of maintaining privacy and dignity

Enablement to address health and wellbeing needs:


Essential criteria:


  • Understands importance of Health Promotion

Provision of care to meet health and wellbeing needs:


Essential criteria:


  • Able to organise and manage own workload in relation to patient care, seeking advice as appropriate

Specific requirements:


Essential criteria:


  • Able to deal with complex and difficult emotional situations
  • Effective situations organisational skills


At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work.

This is supported by our staff,
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