Service Delivery Co-ordinator - West Bromwich, United Kingdom - Adecco UK

Adecco UK

Verified Company

West Bromwich, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Exciting Opportunity

Service Coordinator

Based in West Bromwich

Full-Time

£12.82

8:30am - 4:30pm

We are currently recruiting for a Service Coordinator to join our engineering client based in West Bromwich. This is a fantastic opportunity to join a growing team in a thriving industry. If you have similar experience we would love to hear from you

Duties:

To schedule service, repair, cleans and warranty jobs for the Group
To prepare/check Service and repair quotes to ensure margin levels are acceptable
To ensure all costs are included within the quotes provided to clients
To develop and implement robust processes for each activity area, seeking to continually improve our efficiency and effectiveness
To maintain the site calendars with allocated jobs and resources
To ensure all site/job related paperwork and arrangements are completed prior to job commencement
To liaise with the client to inform of our arrival on site to carry out agreed works
To liaise with client to obtain postwork feedback/satisfaction level
To provide customer reports when required
To consistently achieve agreed delivery standards
To ensure all warranty parts are recorded, booked in and checked To ensure all warranty SLA's are achieved on valid warranty claims
To develop and maintain strong collaboration and communications between services and sales within the group in order to deliver the needs of the business
To complete service proposal/tendering documentation required by customers
To provide general cover where required

Other Responsibilities

Ensure personal compliance with all Company Health and Safety requirements
Ensure personal compliance and promotion of the Company's Equal Opportunities and Dignity at Work policies
Ensure personal compliance with the Company's Bribery policy Proactively raise NCR's where appropriate
Proactively investigate and close allocated NCR's Proactively seek industry knowledge and professional development opportunities
Undertake other duties as requested by a senior member of staff
It is a condition of this role that you make yourself available for and take full advantage of any training and development identified as either specific and directly related to the role or is developmental in any area

Requirements:

Strong organisational and planning skills (Project Management qualification would be desirable)
Technical background would be desirable
Able to prioritise and handle multiple conflicting priorities.
Health & Safety qualification would be desirable (IOSH)
Experienced in designing and creating SOP's
Expert in customer service principles and delivery
Good written and verbal skills

Adecco UK are an equal opportunities employer and an employment agency.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Yasmine Davis