Client Services Host - London, United Kingdom - ISS Facility Services

ISS Facility Services

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Services Host

Contract:
Banking

Location:
London

Hours of work: 40

Contract Type:
Permanent

As a Client Services Host at ISS, you'll be a vital part of our placemaking culture, championing the customer touchpoint journey as an ambassador for an exceptional workplace experience.

Collaborating with the workplace experience team, you'll contribute to curating environments that elevate wellbeing, enhance productivity, and foster a positive company culture.

Your role involves actively seeking opportunities to enhance the onsite service experience and implementing new initiatives aligned with the ISS Global Strategy.

If you are passionate about creating workspaces that inspire and contribute to a positive work culture, we invite you to join our team and play a key role in shaping places that work, think, and give.

Key Responsibilities

Greet and manage all clients and visitors to the client floor in a competent, friendly and supportive manner by maintaining good eye contact, body language and verbal skills and deliver 5* star service in line with the client's expectations
Assist the FOH manager with Events and work overtime when required to support such events
To work as part of the team within the ISS FOH & Workplace and ensure a seamless and effective delivery of all services lines
You're a natural host and can make guests and colleagues feel at home within our buildings.
Main point of contact for all client's colleague on the floor and in the lobby; answer questions, help with requests like any 5star concierge (from technology, food services, events, wellness schedule etc.) Effectively deal with all business user/client requests and enquiries exceeding expectations in all areas of the operations
You have a keen eye for detail and love to share your notes and feedback helping maintain the workspace by notifying the appropriate Departments when service is needed, i.e., carpet cleaning, missing light bulbs, maintenance of Ladies Room, etc. You take responsibility for your floor and ensure service is completed in a timely manner
Undertake tours of the entire building while stating facts and having a positive demeanour
Establish good working relationships with the customers in order to be recognised as the natural go to person and a trusted partner to deliver on our value proposition
Engage with all key stakeholders and service lines to ensure a collaborative and efficient approach and a swift response to all service requests

Professional and Personal Competencies/Qualifications

Relevant corporate/hospitality/customer service experience
Ideally have experience working with systems (e.g., MS Office)
High degree of accuracy
Attention to detail
Excellent communication skills
Good time management
Excellent customer service skills
Ability to work on own initiative and as part of a team
Motivated, committed and flexible
Health & Safety understanding

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on

Reference ID: 124540

Job Types:
Full-time, Permanent

Benefits: