Customer Success Specialist - London, United Kingdom - Altus Group

Altus Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Category:
Opportunity Awaits at Altus Group

We are currently looking for a Customer Success Specialist. This is an exciting opportunity to be part of a positive and self-starter team.

As a Customer Success Specialist, you will support our customer base through renewal and throughout their customer lifecycle. You will be focused on gross retention, upselling and providing an excellent customer experience.

What's in it for you?

Career growth at a cuttingedge global practice._

- _You want to be part of a company that promotes from within and supports the professional development of their teams. You will have a chance to continue growing your skills and career.

Collaborative culture._

- _You will have an opportunity to work closely on a proactive and self-sufficient team who will be supportive of your growth.

Open doors and impact_. Our products have set the industry standard for the global CRE sector, and we are constantly updating product features and rapidly responding to the needs of the industry. Current clients want to know what else we can offer them. You will have an audience eager to hear your solutions and an organizational reputation backing you up.
This position will be remote/hybrid working and as such we are flexible on location._

Our new Customer Success Specialist will:

Proactively manage all owned accounts by tracking usage metrics and identifying at-risk users and accounts on a weekly basis and creating an appropriate plan of action
Successfully manage accounts to renewal
Identify opportunities for growth and upsell within accounts by account mapping, and developing key relationships with managerial support and sales support
Drive gross retention across their book of business in line with targets set for the yearly compensation plan
Respond to & resolve customer dissatisfaction
Maintain ongoing cadence with account team including, customer success, sales rep, CEG team including managed services.

Our new Customer Success Manager will have:

The experience._ You have experience of 3+ years of strong customer success skills ideally within a SaaS environment.
The education._ You have a degree in a related field

- _and/or_ 5-8 years of experience.

Communication skills. You are a strong written and verbal communicator who can develop relationships with clients. You also have excellent problemsolving and negotiation skills._
Customer Success expertise._ You are proficient in Salesforce and Microsoft Suite (Excel, Word, Outlook, PowerPoint). You also have strong organizational skills.
Come realize your potential at Altus Group_

Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.

We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.