IT Support Specialist - City of London, United Kingdom - BPP University

BPP University

Verified Company

City of London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Providing specialist expertise to support in the smooth running of BPP's technology platforms

The primary duty of the IT Support Specialist is to deliver IT services to BPP staff and student environments, ensuring effective delivery of hardware provision and technical support.

The IT Support Specialist will be assigned several sites by their teamleader for which they will be directly responsible in managing.

The team ensures that IT hardware including, classroom-located devices, laptops and mobile phones are provisioned, maintained, and supported to a high professional standard whilst interactingwith staff and students.

Success in the role will ensure the smooth running of technology across BPP's estate, maximising service delivery of educational services to our customers and the productivity of BPP's internal business services.

What you'll be doing

Point of escalation for the 1st line IT Service Desk and IT Support Technician's.
Support BPP's hardware estate, including desktops, laptops, tablets, and smart devices,
Build Desktops and Laptops using SCCM/Intune to support IT Support Technicians

where necessary.

Take ownership of incidents and manage them through to resolution or ensure timely
Ensure all incidents, issues and changes are recorded by users through the service desk.
Manage Requests, Problems and Changes within Service Now.
Assist with the coordination, management and resolution of Major Incidents.
Manage the IT Support queue in Service Now, ensuring tickets are resolved within

SLA/OLA or escalate accordingly, in a timely manner.

Provide remote assistance using prescribed tools such as; GoToResolve, SCCM Remote

Tool, Microsoft Teams or Windows Quick Assist.

Choose a better work-life balance

You'll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.

In addition, you'll work alongside other like-minded professionals who champion progress,while having opportunities to develop in an environment where creativity and innovation is rewarded.

On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there's a rewards package that includes retail discounts, GroupPersonal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family.

Brilliantly, you can also study any of BPP's courses for free - be it a professional qualification or full degree.

What we're looking for

Solid background in Active Directory
Network troubleshooting (including wireless), IP, DHCP, DNS
Desktop and laptop imaging using SCCM/Intune
Smart phone, iPad and Windows tablet user support
Desktop PC and laptop hardware, troubleshooting
Printer troubleshooting and management
Remote access via Citrix and Cisco VPN
Sophos Endpoint administration and troubleshooting
Projector and audiovisual maintenance and support
Ability to deal professionally with users, customers, and suppliers at all levels
Excellent communication skills, with the ability to communicate effectively to non[1]technical users
Selfmotivated and committed IT professional must be able to work on own initiative and

without supervision