Engagement Delivery Manager - London, United Kingdom - Advantage Resourcing

Advantage Resourcing
Advantage Resourcing
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Role:
Engagement Delivery Manager

Location:
London & Home working (Hybrid)

PermanentAnnual Salary:
up to £57,960 + car allowance + bonus

This is a fantastic opportunity for an experienced
Customer Engagement Delivery Manager to work for a growing technology business based in London.


Key Accountabilities


The purpose of the Customer Engagement function is to optimise customer experience and perception of company's change activity and develop customer advocacy and support for strategy.

This requires effective collaboration, planning and coordination acrossall delivery and stakeholder engagement functions including Operations, Service Delivery, Commercial, Regulation and Strategy, and Corporate Affairs.

In addition, the Customer Engagement function is accountable to bring structure, discipline, and consistencyto engagement activity through implementing key principles:


  • Engagement is proactive, wellprepared and purposeled, creating a 'no surprises' environment for our customers and enabling high quality discussion and outcomes
  • Engagement includes and reflects the 'voice of the customer', so that customer needs and context are properly considered and reflected
  • Engagement outcomes are transparent, and explain clearly how customer feedback was addressed
Work in collaboration with external stakeholders - SEC Secretariat (SECAS), SEC Independent Chairs, EUK Ofgem and BEIS
Working closely with wider teams map new contacts within existing and new customer organisations in support of future plans
Day to day management of bilateral engagement with our key customers and senior staff, including ExCo and the Board.

Experience required for this role;
Degree or relevant professional qualification

Stakeholder engagement and engagement planning and consideration of tools and channels to deliver improved engagement

Strategic mindset - can look at the business strategy and build an aligned bilat engagement plan

A strategic thinker, able to transpose complex messages for the ease and communication to customers to promote collaboration and support

Excellent communication, influencing and stakeholder management skills, and able to communicate confidently and effectively with customers and internal stakeholders


Presentation skills:

- strong document writing skills; able to understand and interpret complex messages and transpose them into quality papers and / or presentations for our customers and stakeholders
Bring to life and co-ordinate messages to ensure continuity of messaging
Strong self-awareness and ability to adapt style and approach as required to the task and environment.
Able to take and adapt to feedback

Resilienceand tenacity to overcome challenges and deliver results.


Influencing skills:


  • Ability to work across the organisation and functions and lead others more senior, influencing how they work together and work with stakeholders;

Self-starter, able to use their initiative to identify appropriate solutions, meet tight-deadlines and work in a high pressure environment

Desirable
Experience of working with Government and with Industry Regulators
Customer / account management experience - experience of developing key working relationships with external stakeholders and / or customers
A strong understanding of the SEC and its committees

If you are interested in becoming part of this growing success story please submit your CV now to be considered for the position.

**REF 68432
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