Technical Support Specialist - Swindon, United Kingdom - Nationwide Building Society

Nationwide Building Society
Nationwide Building Society
Verified Company
Swindon, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Contract Type:
Permanent

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Ref: R00TR02169

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Closing Date:31 July 2023


We need:


  • A Technical Support Specialist to work within one of our Shift Teams (24/7) in our Enterprise Command Centre (ECC) in Head Office, Swindon.
  • Salary from £31,926 £47,888 (dependent on skills, experience, and current remuneration) plus shift allowance of £8,73
  • Working pattern: Shift 3 days on / 3 days off (7:20 am 7:30 pm) & 3 nights on / 3 nights off (7:20 pm 7:30 am)
  • As one of the 24x7 shift working Technical Support Specialists,
    you will be responsible for providing level 1 and 2 support and expertise on incident and change activities within the ECC, ensuring IT system and service failures/outages are identified quickly and resolved or escalated to the shift's management team.
At Nationwide we openly put our 15-million members at the centre of every decision we make as a business. Every role, no matter what it's doing, is member focused.

We're seeking bright career focused technical engineers looking for their next challenge.

In this fast-paced IT technical environment, no two days are ever the same.

In this responsible and demanding role, you'll work alongside a team of IT specialists on one of our rotating 24-hour shifts and help deliver the resolution of major IT system incidents.


What you'll be doing:


  • You will be responsible for responding to IT Incidents on a broad range of systems and processes organisation's Mainframe Systems, Payments Platform, SAP Core Bank, Internet Bank and Banking App, Retail Front and Back Office, Cloud Services and Fraud Detection Systems)
  • You will be required to resolve incidents within defined response times, or escalate to third line support where appropriate, minimising the impact to critical business and member facing services.
  • You will be involved in service restoration activities during major incidents, supporting and technically advising the ECC management team.
  • As well as providing first and second line support, you will be able to technically advise the ECC management team to assist in decision making during incident triage and change implementations.
  • We'll also be looking for you to contribute innovative ideas and ways of improving and optimising the ECC operation.
  • This role will require you to assist with the planning and implementation of changes to various member facing and business critical systems (deploying and verifying infrastructure and software releases).
  • Utilise approved knowledge articles to address service incidents where available. Highlight requirements for new knowledge to be created or existing knowledge to be updated


We are looking for people who are keen to continue to develop their technical skills, expertise and knowledge across multiple first and second line support disciplines.


About you:


We're looking for
a Technical Support Specialist
with experience of working in an IT support role in a shift environment.

You will be providing first line and second line support to several of our key business systems and with this in mind we'll need you to have good operational knowledge of the Wintel and Mainframe environment;

With demonstrable experience of at least one of:

  • Unisys
  • SAP
  • Windows server technologies.

With experience of the following being preferable:

  • IBM
  • App Dynamics


  • Control

  • M
  • BES


Due to the nature of our business, you'll be working to demanding deadlines at times, so we need you to be resilient with an ability to respond quickly and confidently whilst being under pressure to deliver.


Service delivery throughout the ECC is paramount, so it's key that your strength of character and resilience will get you through the tough and challenging times.


You'll be able to communicate complex technical information to non-technical stakeholders using business terminology and can think laterally in order to solve problems across multiple teams and IT components and services.

You will need to understand the daily workload and take ownership for your own workload.


The extras you'll get:

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension
  • if you put in 7% of your salary, we'll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days' holiday plus bank holidays

Why work at Nationwide:


We're a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures.

For over 130 years, we've supported each other and our communities, and we've done the right thing for wider society too.

If you come to work here at Nationwide, you'll be part of
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