Contact Service Advisor - Romford, United Kingdom - Contact Centre Recruitment

Contact Centre Recruitment

Verified Company

Romford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contact Service Advisor

Location:
Romford

Salary:
£23,000 - £25,000 (Plus excellent bonus and benefit package)

Monday - Friday 8:00am - 6:00pm (some flexibility is needed)

Our client is a fast growing specialists in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company.

This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.

Daily Duties:

Answer incoming calls from our clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients' criteria.
Answer incoming call to assist our field agents in dealing with our clients' customers.
Assist our clients' customers with their general queries.
Make outbound calls to our client's customers to attempt to establish contact.
Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
Liaise directly with our clients to establish the correct resolutions for their customers.
Manage calls within the company agreed quality framework
Drive own performance to achieve required
Organised and can accurately follow protocols to deliver a high and consistence service.
Previous call centre experience REQUIRED
Active listening and ability to summarise conversation to customer
Adaptable, flexible, and react positively to change.
Good work ethic with the ability to work within defined timescales.
Polite, patient, empathetic and understanding of people's personal circumstances.
Approachable and selfmotivated.
Able to work in a team environment and be able to multitask.