Regional Admin Support - Northampton, United Kingdom - Mitie

Mitie

Verified Company

Northampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Job*:

Admin Support**
Location
Northampton**
Job objectives and responsibilities
Build and maintain effective professional customer relationships and communications
Help manage customer service delivery and communications as part of the service department
Communication and liaison with the service team, engineering team, projects team, subcontractors and equipment suppliers
Updating relevant customer records on system database
To ensure that the client is fully updated at all times via relevant portals in relation to where we are with every service job
Costing all jobs efficiently to avoid financial issues
All admin duties completed within timely manner
Respond to any client queries relating to job updates
Adhoc duties assisting with service desk, small works admin as and when required

Main duties

Processing and maintaining customer records
Compliance, ensuring all certificates/documention from engineers/subcontractors are completed correctly and are legible
Costing all jobs completed by engineers/subcontractors from previous days
Ensure the relevant PO's are in place whilst costing dockets and spend levels have not been exceeded
Utilising correct SOR's for specified customers
Checking and ensuring all certificates are to standards that are acceptable
Reading all job notes to ensure the job is fully completed before costing
Updating any asset spreadsheet/documentation where required
Obtaining relevant uplifts for purchase orders to avoid any invoice queries
Dealing with any financial queries to avoid invoice queries
Liaising between internal departments to resolve any customer issues
Distributing followon calls from engineers PDA's to relevant teams/schedulers
Obtain purchase orders for remedial works carried out.
Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop customer objectives
Excellent attention to detail
Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager

Carry out any other duties as requested by Mangement

Person Specification

Excellent customer relationship skills with professional telephone manner
Team player who is capable of working autonomously in supporting service team and customer queries
Advanced communication and organisational abilities
Commercially astute, used to a contract operating environment with SLA's and KPI's
Enthusiam in a growing and customer focused environment
Passion for exception customer service delivery
Ability to own issue and facilitate resolution through effective prioritisation and working with colleagues in engineers teams

Familiarity with CASH for windows or equivalent is desirable

Health and Safety responsibilities

Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;

**Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;