Guest Service Centre Agent - London, United Kingdom - Strand Palace Hotel

Strand Palace Hotel

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
STR1536

Branch:
Strand Palace Hotel

Location:
Strand, London (Central)

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Full Time

Hours per week:39

Posted date:18/01/2023

Closing date:19/02/2023

Guest Service Centre Agents

To provide a friendly, efficient telephone and chat service to internal and external guests and ensure the delivery of a seamless total guest experience.

To correctly administer other reception related administrative duties outlined below.
Part of London Regional Hotels, Strand Palace has been welcoming guests to the heart of London since 1909.

All 785 guest rooms, public areas and the new restaurant and bar have been refurbished to a modern and contemporary style inspired by the hotel's hey-day 1920's era.

The Hotel attracts guests from all over the world, for both leisure and business travel from national and international markets.

L+R Hotels comprises Iconic Luxury Hotels, Atlas Hotels, City Hotels and Destination Hotels including the newly open Nobu Portman Square and Mayfair Town House. L+R Hotels is a driven global hotel investment and management company, committed to creating long-term, sustainable value by delivering exceptional hospitality. L+R Hotels owns and manages an extensive hotel portfolio with approximately 18,000 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.

Key Responsibilities

Ensure that all telephone calls are answered courteously and efficiently in a warm and professional manner, adhering to Strand Palace standards
Monitor the hotel guest chat function and respond to queries in a timely and friendly manner
Manage the Guest Service Platform KnowCross, opening new cases as well as monitoring all outstanding and unassigned Follow up on all guest requests and communicate with relevant departments accordingly
Follow up on all guest requests by alerting other hotel teams such as Maintenance and Housekeeping via KnowCross
Assist with departing guests form the express checkout function and ensure all billing transactions are completed in accordance with the procedure and any discrepancies/issues are raised and resolved

Fantastic Company Benefits:

Employee of the month £250 worth of Experience Days in London
Hotel discounts in rooms, bars and restaurants
Employee rate programme at L+R Hotels and more that 2,500 hotels worldwide
Complimentary meal on us
Free dry cleaning and laundering
Annual season ticket loan
Incremental holiday entitlement
Cycle to work scheme
Subsidised external Social activities e.g. theatre club, running club
Internal social events birthday afternoon tea, staff parties
Apprenticeships Levels 1 to
Career opportunities training sponsorships
Paid volunteering day and fund raising activities
1⁄2 day off paid on your birthday

Healthcare Cash plan

Healthshields
Life Assurance
5% pension scheme contribution
24 hour Employee Assistance Programme

Working with us
Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We described ourselves as confident, creative, knowledgeable, agile, and personable. If these traits resonate with your own personality, then Strand Palace is for you.