Renewals Consultant - Park Royal, United Kingdom - Property Personnel

Property Personnel

Verified Company

Park Royal, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is one of the UK's privately-owned real estate agencies, recently named 'Best Lettings Agent' out 15,000 agencies in the country Due to the ongoing success of the business, they are looking to recruit a Renewals Consultant to support for thethriving Lettings Department.

It will be your responsibility to ensure that all landlords and tenants are dealt with in a professional, timely, honest and well-mannered fashion using outstanding customer care skills.

It is essential that Landlords are achieving the best possible priceupon renewal in line with the current market value for their investments.

With branches across prime London locations and internationally, they are always on the lookout for motivated, determined and tenacious team-players who are looking to grow with them as a business If this sounds like you, please get in touch today

This role will include the following:

Representing the company in all aspects of the working environment, showing dedication, professionalism and honesty
Approaching Landlords and Tenants 23 months in advance allowing enough time to secure the renewal
Having a good understanding of the market value to be able to advise pricing for all properties throughout London
Negotiating and providing evidence (comparable, best price guide) to both Landlord and Tenant
Maintaining regular and effective communication between both parties
Ensuring smooth communication across departments
Providing clients with exceptional support and customer service throughout the renewal process and make sure to satisfy their expectations as much as possible
Following all standard operating procedures in place
Keeping up strong teamwork
Ensuring that all relevant documentation is completed, received and signed before the renewal's start date
Actively supporting and motivating the team members in achieving the highest levels of customer service feedback from clients, customers and colleagues
Managing, maintaining and developing relationships with both Landlords and Tenants
Looking for new business opportunities.

Personal specification:

Experience of dealing with customers in any service sector would be beneficial
Outstanding organisational and prioritisation skills
Ability to work on own initiative as well as being a strong member in the team
Thorough knowledge of the London property market
Exceptional understanding of the company core values and vision
Ability to work effectively under pressure, multitasking, and manage time to meet strict deadlines
Commitment to provide the highest level of customer service
Selfmotivation with a 'can do' attitude
A professional, positive, ambitious and enthusiastic approach
High accuracy and attention to detail
Computer literacy, including Word, Microsoft Outlook and Excel
Reapit would be highly advantageous
NFOPP qualified (or undertake to qualify within the probationary period).

The salary on offer for this role will include a basic of £26,000 to £28,000, plus on target earnings of £36,000 to £38,000.

Superb benefits include 25 days holiday (extra days for length of service) plus bank holidays and a day off for your birthday, NFoPP qualification funding and other industry training, clear career development, private healthcare, employee of the month perks,company parties, team building events, time off to complete charity work and more