Technical Advisor - Leyland
2 days ago

Job summary
We're looking for a Technical Advisor who really knows their brassware from their elbow (joints). As our Technical Advisor, you won't just be a "cog in the machine." You'll be the font of all knowledge for our team and our customers. Your mission is to ensure that every product we source, sell, and support meets the high standards our customers expect.Responsibilities
- Being the Hero for Customer Service: When a query gets too technical for the front-line team, you'll step in to provide the "Aha" moment and resolve the issue.
- Holding Suppliers to Account: You'll manage warranty claims and quality disputes, ensuring our suppliers deliver the excellence we promise.
- Product Gatekeeping: Working alongside our Product Team, you'll be the one "approving the plumb." You'll inspect samples, suggest improvements,
and ensure our range is leak-proof and top-tier. - Driving Innovation: You won't just spot problems; you'll suggest the fixes. Your feedback will directly influence
the evolution of our product catalogue.
Job description
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