Customer Representative - Birmingham, United Kingdom - LV= General Insurance

LV= General Insurance

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

LV= GI has an amazing opportunity:
Our Team is growing and we are looking for Customer Service Representatives to join our team in Birmingham

You'll be joining a team who genuinely put our people first, and deliver what matters to our customers by managing their enquiries with speed ease and heart, passion for perfect customer service is vital to us, because we expect your last customer of the day to receive exactly the same great experience as your first.

You will need to be resilient and have great communications skills as you will be speaking with many different customers who will have a diverse range of needs that we are there to support and help them with.

We are proud of our inclusive culture and employee engagement and truly support you with your wellbeing, personal development and career progression.

If you have a passion for providing an incredible customer service experience, then we would love to hear from you

What Are We Looking For ?:

We're looking for customer focused people to support and assist our amazing customers while calling regarding their home insurance policies.

You'll need to have great relationship-building skills and share our passion for providing outstanding customer service.

You'll be answering calls and providing advice in a range of situations so you'll need to have wonderful listening skills, and be able to adapt to assist and support our customers who will have a wide range of diverse needs and requirements at what can be a very difficult time.

Can you deliver excellent customer service in a fast-paced environment while providing a friendly and personable customer journey ?

Can you remain calm and be empathetic when dealing with complex or emotional situations ?

We want brilliant team players who can deal with a variety of situations, so if you're proactive, organised and can answer
YES to the above, we'd love to hear from you

Knowledge, skills, qualifications, and experience:

Customer Service Skills/ Experience
Team Working
Computer Literate
Organised
Punctual
Assertive
Training

We will provide full comprehensive training
Once training has been completed you will then start working the hybrid working model.

We're open for our customers from 8am - 8pm weekdays, 9am - 5pm Saturday and 10am - 4pm Sundays.

Our working hours reflect that
Your shifts will vary on a weekly basis to cover these hours. Most shifts start between 8am-9:30am meaning you'll finish before 6pm. There is the requirement to work some late shifts between 11:30am - 8pm.

You'll work 37.5 or 42 hours a week, on an 10 week rolling rota shift basis.

Over the 10 weeks, you'll normally be required to work 2 Saturdays and 1 Sunday, plus an occasional Bank Holiday.

Hybrid Work Model:

Our new hybrid working model now offers all employees the option to work from home with 2 days per month in the Birmingham Office, this will begin once full training has been completed

Salary:

£23, Hours

£26,098 42 Hours

Ways of Working:

Talk to us about flexible working...

When it comes to flexible working, we'll do our best to accommodate your needs.

At LV= General Insurance many of our employees work flexibly in many different ways, from part-time, flexi-time, job shares, an element of working from home or compressed hours.

We want the best people working at our organisation and we recognise that those people aren't always available full-time.

So if you need any adjustments, let us know during your interview.

If it's right for our customers, our business and for you, then we'll do everything we can to make it happen.

Why Work for Us?:

We are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here.

What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.

Exciting things are happening at LV=General Insurance (LV=GI).

Having recently become part of the Allianz family, we're proud to be one of the largest personal insurers in the UK.

Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers.

That's why we've made it our mission to become Britain's best-loved insurer, by helping people look after what they love

LV= GI is a large, multi-award-winning general insurance company, with nearly 7 million customers and aspirations for future growth.

At LV= GI, we go above and beyond to help our millions of customers look after what they love.

Putting our people first, and our customer at the heart of everything we do, we have made it our mission to become Britain's best-loved insurer.

Having joined the Allianz family, we are proud to be one of the largest personal insurers in the UK.

Our purpose is 'We secure your future' for our employees, our customers, and the wider society. Th