Team Leader - Salford, United Kingdom - Home Instead

Home Instead

Verified Company

Salford, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Home Instead Salford is a great company to work for - we make sure our staff get the time to build lovely relationships with our clients. As the leading provider of relationship led care, we take care to match our Care Professionals to Clients and provide the highest quality of care to help our Home Instead family to continue to live safe, well and independently at home. We have been rated "Outstanding" by the Care Quality Commission in 2017 and 2023.

WE NEED YOU TO HELP MAKE A DIFFERENCE We are currently seeking high calibre caring individuals to support our care at home services.

Job Description:

Do you thrive on supporting others to be the best they can be? Is providing a gold standard service important to you? Do you want to be part of a team that leads the way in changing how we help older people to live successfully at home? Do you take pride in the exceptional care and support that you deliver?

Our Senior Care Professionals are at the heart of how we deliver this fantastic service to our clients, ensuring that each client receives care from a Care Professional who is familiar to them.

You must be able to use technology to record and plan your work.

A minimum of 6 months care experience is essential as you will need to assess various activities such as Client mobility, support aids and other associated items/activities.

You must be able to support Care Professionals in their roles and be a clear communicator. You'll also be passionate about providing excellent customer service to both internal and external customers.

You will need to be dynamic but organised and someone with a great work ethic who thrives on being busy and delivering top quality care.

In return we'll offer two things:
First, we'll surround you with similar people and the opportunity to really deliver a first class service. You'll also have the resources and support of a franchise network that spans the globe. There'll be people, technologies, and ideas to inform your own work.

Second, we'll give you the support to develop your people management skills and leadership qualities.

You will be based in our Salford office and report directly to our Registered Care Manager but will be delivering care and support throughout the Salford territory.

Qualifications:

At least 6 months experience in the care sector delivering a wide range of personal care services.
Experience of working with electronic MAR records and medication.
Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
Knowledge and understanding of legislation and regulations specific to Health and Social Care.
Good communication skills with the ability to build rapport quickly.
Must be confident to use care management technology including providing support and onjob training to Caregivers.
Must understand the importance of confidentiality working within current legislation.
Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
Must have full driving license and means of transport if required within the territory to visit clients.
Be organised and flexible to meet the needs of the business.

Additional Information

Support and mentor Care Professionals. Conduct spot checks, supervisions and appraisals to meet Franchise Standards and develop Care Professionals.
Liaise with the Trainer to identify training and development opportunities for Care Professionals.
Liaise with Schedulers to identify and manage Care Professional schedules.
Report to the Registered Care Manager and draw on that person for HR support when needed.
Build and maintain positive relationships with existing Clients, their families and other professionals involved in their care.
Plan and manage own workload and diary to meet business targets.
Maintain accurate Client and Care Professional records on Home Instead software and People Planner.
Conduct Client and Care Professional introductions.
Provide support to the Client Services team.
Any other duties as directed by your line manager.
Participate in oncall duties as required.
Compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy,

I'm interested