Service Advisor - Morecambe, United Kingdom - Cox Motor Group

Cox Motor Group

Verified Company

Morecambe, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Advisor - £24,000 - £30,000 OTE Pro Rata
Monday - Friday, Saturday AM availability required as per rota.

Fantastic opportunity to get on-board with our Lancaster Volkswagen Dealership. We are looking for a Service Advisor with the drive and enthusiasm to push the business forward.

Working in the small but friendly and passionate team you will have the opportunity to develop your skills and learn more about the Group.

Main Purpose of Job

To maximise service department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services.

To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.

Service Advisor Job role:

You will be the first contact for the customer as they enter the dealership

Explain the repair process and then book the customers vehicles in

You must be able effectively sell products and services as well as making customer bookings

Communicating with the workshop technicians and customers to ascertain the level of work required and gain authorisation

To make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service

Raise job cards and Provide customer estimates, according to company policy on schedules and pricing.

Calculate charges for all parts, labour and service repairs, ensuring the accuracy of charging structure.

Be able to meet all deadlines as set by Line Manager and company procedures.

Adhere to all Health & Safety, environmental and Company policies and procedures

Ensure accurate documentation for warranty work in line with requirements and dealership policy

Ensure jobs in progress are monitored, and report problems to Line Manager

Full Clean UK Driving Licence is essential

What you get in return
Basic salary is dependent on experience

Monthly performance-based bonus

23 days holiday + bank holidays, pro-rata. standard holiday entitlement increasing every 5 years of continuous service.

Employee of the month incentive

On going Training and Development

Work Place Pension after 3 months

Friendly atmosphere

Uniform provided

Car Benefit Scheme available after 6 months and meet criteria

Job Types:
Full-time, Permanent

Salary:
£24,000.00-£30,000.00 per year

Benefits:

Company pension

Schedule:

Monday to Friday
Weekend availability

Supplemental pay types:

Performance bonus

Ability to commute/relocate:

Morecambe, LA3 3PA: reliably commute or plan to relocate before starting work (required)

Experience:

- service advisor: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:
- full clean UK Driving licence (required)

Work authorisation: