Customer Service Advisor - Barnsley, United Kingdom - Blackthorn repair management

Description

New Job opportunity

Repair Coordinator

Location - hybrid working

opportunities to progress when trained


Start:
Immediate


Hours:
to be discussed if successful one weekend on one off with reduced hours at weekend

Blackthorn Repair Management

Blackthorn manages accident damage repairs to clients' vehicles these are refferals direct from source following their involvement in a road traffic accident across the UK and NI.

We are a client-focused company that takes pride in delivering excellent customer service. We work in an environment that is both professional and fun. We believe Teamwork and hard work is the key to our success.

We recruit based on your ability to fit with our organisation's core values, and the ability to work as part of a team in a fast-paced environment.

The Role

We have a fantastic opportunity for a Repair Coordinator to join our team.

About you

• You are proactive with excellent communication skills
• You're a real people person who can build trust and support across a wide network of areas
• Previous experience in a team leader / client relationship / automotive sector / insurance sector is desirable but not essential
• You will have an attention to detail and accuracy in relation to data
• You have planning, organisation and time management skills
• Be able to build relationships and influence outcomes with both internal and external stakeholders
• Good computer skills including the use of Microsoft products and web based client relationship / claims management tools
• Previous experience in customer services / automotive sector / insurance sector is desirable but not essential (we will employ the right person with or without the experience)

Typical duties for a Customer Service Advisor could include

• Understanding the needs of the individual customer (driver involved in a RTA)
• Answering customer enquiries
• Providing information about our services
• Keeping detailed notes and records
• Ensuring good customer service for the client
• Making and receiving calls to clients and other professionals
• Keeping detailed notes
• Maintaining customer files
• Building customer relationships
• Maintaining good attention to detail
• Maintain confidentiality
• Liaise with repair network

There is no cold calling involved

Please send CV and covering letter to


Job Types:
Part-time, Permanent


Salary:
£10.50 per hour


Benefits:

• Work from home

Schedule:

• 12 hour shift
• Day shift
• Night shift
• Overtime
• Weekend availability

Work Location:
Hybrid remote in barnsley, S70 2JT