Insurance Broker - Edinburgh, United Kingdom - Adecco UK
Description
Adecco is currently recruiting for an Insurance Broker on behalf of our well established client to work at their Edinburgh based office.
***The role will require someone who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven & who delivers excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual.***
Key Responsibilities
- Working in accordance with procedures, standards & guidelines set:
- Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for Existing Business and Renewals.
- Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client's demands and needs.
- Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
- Calculate Renewal premiums in accordance with the specific carrier's risk appetite and guidelines or liaise with insurers for all nondelegated authority business.
- Maintain thorough and accurate records of all customer interactions.
- Identify complaints and refer to the necessary complaint handler.
- Required to be a referral point for Trainees within the Branch.
- Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
Product and Technical Knowledge
- Required to understand the legal principles of insurance and insurance contracts including the businesses obligation to insurers.
Skills and Competencies
- Competent in windowsbased programmes; word, excel, outlook and internet
- Excellent communication skills: written and oral
- Ability to work alone and as part of a team
- Positive cando attitude
- Strong team ethic
- Manage time effectively; ability to work under pressure
- Good personal organisation skills
- Good timekeeping and presentation of self and work
- Strong negotiation and people skills
- Articulate & Numerate
- Works with a high degree of accuracy in all tasks
- Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and Jersey Financial Services Commission (JFSC)
Experience
- Must have 3 years minimum experience working within a broking or underwriting environment
Qualifications
- Educated to GCSE level an advantage
- Cert CII qualification an advantage
To speak to a recruitment expert please contact Louise Tait
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