Practice Receptionist - London, United Kingdom - Francis Road Medical Centre

Francis Road Medical Centre

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post-holder will work in a team of reception/admin staff within the practice.

They will receive and assist patients and direct them to the appropriate service or healthcare professional in a courteous, efficient and effective way.

They will project a positive and friendly image to visitors, both in person and on the telephone.

In addition to general reception duties the post-holder, under the direction of the Practice Manager will undertake administrative duties as required.

Duties and Responsibilities for Reception and Administration
The post-holder will be able to work in reception and complete the following tasks:
Greet, receive and direct patients.

Give completed prescriptions to patients, checking the name and address.
Deal with general telephone enquiries.
Process appointment requests by patients, econsults, documents
Record messages for staff, including doctors and nurses.
Record the receipt and the results of laboratory reports.
Extract patient files for surgeries, house calls and routine enquiries.
File paperwork in the relevant patient file.
Register new patients.

.Summarising

Process a patient's change of address.
Retrieve patient notes, to be returned to the health authority.
Input patient information on computer, including under templates.
Be able to navigate correctly on Emis Web
Provide cover as and when necessary, for the reception/administration team.
Have a working knowledge of the telephone system, during and after hours.

Additional Tasks

The post-holder may be expected to:
Clear rooms after general practice.

Help maintain the security of the building. This may include carrying out premises checks, reporting any issues to the security department.
Perform systematic checks on toilet facilities, reporting faults and cleanliness problems to the appropriate department.
Attend meetings.

Note:

This job description is a reflection of the current position and the post-holder is expected to view it as a guide rather than an exact description of all duties and responsibilities.

It may be varied from time to time in consultation with the post holder.

The post-holder will need to be flexible in developing the role further and in participating in initial and ongoing discussions with the designated manager.

Job Type:
Part-time

Part-time hours: 25 per week

Salary:
From £10.42 per hour

Schedule: