Business Designer - Birmingham, United Kingdom - Axa

Axa
Axa
Verified Company
Birmingham, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Description:


At AXA UK, our commitment and investment to support business growth continues and we have an exciting opportunity for a Business Designer to join us as part of the transformational changes in AXA Retail's AXcelerate programme on a 12-month fixed term contract.

As our project continues, you'll start with us in January 2023.


The Claims team here at AXA have a vision to transform the way we serve our customers and so the Business Designer will play a critical role working alongside the Programme Manager and operational managers to understand the outcomes they need and translate them into actional-able and realistic requirements to support our delivery.

Working alongside multidisciplinary teams, stakeholders of all levels, the Business Designer will understand the needs of the customers' and represent this in design documentation to support the ongoing projects for the Claims team.

Working alongside multidisciplinary teams, stakeholders of all levels.


At AXA we're adopting a Hybrid way of working, empowering our people to balance their time between home and our Birmingham office in a way that works best for them, their team and our customers.


What you'll be doing:


  • Work with stakeholders to understand their objectives and key results, for consumer and business.
  • Ensure that the customers' needs are understood and represented in design documentation.
  • Document current state customer experience & processes including business rules, data assets.
  • Work with Product Owners to document transition states and aspirational states for: Proposition & Operations using a range of methods including rich pictures, interface mockups, process maps, data flow diagrams.
  • Work with Security, Data Protection, Conduct Risk, Data Science and Architecture to understand constraints and nonfunctional requirements.
  • Draft Story maps, Scenarios and Features with functional and nonfunctional requirements & acceptance criteria ready for working with technology teams.

Qualifications:


  • Proven experience of working on large scale programmes within financial services.
  • Working in SAFE or other agile framework to support breaking work into manageable features.
  • Experience working in a Behaviour Driven Development environment (BDD).
  • Can demonstrate experience rapidly modelling using a range of analysis techniques e.g., Rich Picture, BPMN, Service blueprints, Customer Journey maps, Entity Relationship diagrams.
  • Knowledge of Agile ways of working preferable.
  • Experience working with Robotic process automation is preferable.
  • Able to adapt and reprioritise quickly to ensure that any emerging risks are appropriately managed.
  • Strong experience working in a digital transformation requiring coordination across experience, service, and operations.
  • Can demonstrate they can take a project brief / vision statement and break down into autonomous work packages.
  • Experience with understanding and translating complex business requirements.
  • Comfortable working with ambiguity and in an environment where priorities change constantly.


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.


What we offer:

One of the best things about joining AXA is our rewards package.

At AXA UK, we're appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that.


You can expect to receive:

  • Competitive annual salary of up to £50,000 dependent on experience
  • Annual company & performancebased bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 25 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • AXA employee discounts
  • Gym benefits


Our ambition is to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development and celebrating differences.

We understand that everyone has individual work and home life responsibilities, therefore we're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

LI-Hybrid


About AXA:


With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.


You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we
More jobs from Axa
See all jobs of Axa