Lead Patient Care Coordinator - London, United Kingdom - RW Perio Ltd

Description

RW Perio is now seeking a talented and experienced Lead Patient Care Coordinator to join the team on Harley Street.

This patient facing role must be able to work effectively across a fast paced and expanding global dental brand to provide an outstanding patient experience.

Reporting directly to the Founder, your role will be targeted to new patient acquisition and converting these to bookings, in addition to supporting the front of house team.

Please note that Saturday availability for this role is essential.

It is essential that you are confident representing a high-profile brand where confidentiality is critical.

You will also have proven experience in remaining calm and organised under pressure, be an excellent communicator and a team player.

Key responsibilities:

• Front of house for the clinic (on rotation when required), coordinating patient arrival and departure, booking management and patient administration.
• Patient acquisition management (including but not limited to): patient outreach and lead conversions. Achieving KPI booking targets. Patient diary booking and coordination, achieving and overseeing business and booking targets.

Essential experience & skills:

• Proven client or patient experience working in a high profile and fastpaced environment.
• A background in administration or luxury sales would be an advantage.
• Ability to multitask, target driven, with the ability to handle conflicting demands, and changing priorities.
• Ability to work closely and build trustworthy relationships at all levels of seniority both internally and externally.
• Outstanding personal presentation and communication skills.
• Excellent organisational skills where attention to detail is vital.
• Experience working in a confidential environment.
• Positive attitude, flexibility and going the extra mile when required.
• Intermediate MS office skills
• PowerPoint, Word, Excel, Outlook.

Salary:
£29,974.00-£35,500.00 per year


Benefits:

• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Work Location:
One location