Customer Services Advisor - Woking, United Kingdom - Nuffield Health

Nuffield Health
Nuffield Health
Verified Company
Woking, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

HEAD OFFICE
Customer Services Advisor

Customer Services Advisor

Woking Hospital | Permanent | Full-Time
Up to £21,500 per annum, depending on experience
37.5 hours per week

At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community.

If you have a flair forging strong relationships, driving sales and customer experiences, you could be just who we're looking for.

Nuffield Health Hospitals


At Nuffield Health Hospitals, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology.

We take pride in delivering high standards of patient care to both private patients and the NHS.

This role will support our Enquiry Teams across two sites; Woking and Guildford hospitals, therefore the ability to travel to either site is essential.

Free car parking is available at both sites.


As a Customer Services Advisor you will be responsible for:
Providing relevant information about the consultants and services offered at the hospital, along with guide pricing.
Log and manage enquiries on the Hospital CRM and oversee the customer journey to maximise enquiry conversion.
Undertake bookings for the customers ensuring full adherence to GDPR.
Advise customers on payment options
Ensure all customer interaction is undertaken in a timely manner.


To succeed as a Customer Services Advisor, you will need:
Excellent customer service skills
Proven experience in customer service
Excellent written and verbal communication skills
Excellent interpersonal skills and a good level of IT literacy
Good organisational skills


You will be a team player that is also capable at working from their own initiative to prioritise working tasks.

A true 'people person' who understands the need to provide first class service at a time where patients may be distressed or anxious.

Previous experience of working in healthcare would be an advantage, but a passion for delivering exceptional service to our customers is essential to the service levels that we pride ourselves on.

Woking Hospital

Our Woking Hospital is a leading private hospital in Surrey, South East England. We pride ourselves on providing exceptional standards of treatment and care in our state-of-the-art facilities and CPD programme. Our specialities include Women's and Men's health, Orthopaedics, and Eye Care with many more available.

We are registered for 27 beds with en-suite facilities on the Ward, two Theatres with facilities including lamina flow and one Minor Operating Theatre, Pre-Assessment, Physiotherapy clinic, Onsite Pharmacy, Mammography, X-Ray and Ultrasound, with nine consulting rooms in Outpatients.

Join Nuffield Health and create the future you want, today

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind.

With a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we'll take care of what's important to you.

It starts with you
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