Customer Service Manager - London, United Kingdom - Procurement Group

Procurement Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Manager

Location:
London, EC1A 2BN

Salary:
£40K - £45K Pro Rata

Job type:
Part time permanent
-20 hours a week (Monday-Friday, ideally 2.5 hours Monday & Friday, 5 hours Tuesday, Wednesday & Thursday)

Our business is over 20 years old, growing, and looking to grow more.

Over the last few years we have been building the behind-the-scenes systems and infrastructure for our scaleable business and are now in the process of finishing this 'setup' phase.

To get to the next stage we require you.

So, who are you? Are you someone who completes activities to an excellent or outstanding level?

You will value working from home and being paid to have your birthday off, weekly face to face meetings & socials with your colleagues in central London, with a specific set of skills but more importantly fit the person profile we are looking for which is:

You love looking at the norm and finding a better way
You will love to get sh*t done and find a way to make stuff happen
You love to see things to completion and own the outcome
The details are important to you
You're used to working in a small business where everyone does what needs to be done
You ask about what you don't understand rather than winging it
You are uber organised and happy to document processes for others to pick up
Technology is not a problem for you as you are a quick learner and analytical
You will deliver what you say you will and let people know of any problems
You see things that others may miss
You regularly make sense from chaos

And most importantly the team winning is what matters most...

As our Customer Service Manager you will have complete autonomy & control for dealing with all the shitty, little things that annoy our customers but which wehave learnt how to solve.

We are striving to provide the best possible service to each and every one of our clients and now need a specialist with experience of customer service & ticketing systems to take control of this part of our business which is powered by Zoho Desk.

Each request is different so, while frameworks & clear outcomes exist, there are very few processes to follow.

You will be used to making improvements to systems and processes as and when required to enhance the customer experiences.

Your management is of our Projects, not people at this stage but that will change as we grow.

You will be used to showing initiative to overcome obstacles rather than just grinding to a halt at each and every obstacle.

Most of the day to day is progressing Open Tickets but there is also the merging of unassigned Tickets, moving Tickets between departments and handling all Supplier & Client responses.

You will be talking on the 'phone with suppliers & clients, communicating clearly, succinctly & efficiently.

You won't be bored Most importantly you will be helping me achieve my goal of building this world class business by providing exceptional to each and every request from our clients so that I can be free to work on marketing & systems that will make your life simpler.

- enclosing your CV and
- what attributes & experience you bring to this role

Please also tell me your availability to start/notice period and confirm whether or not you have any travel plans in the next 12 months.