Claims Adjuster - London, United Kingdom - China Taiping Insurance (UK) Co. Ltd
Description
Responsibilities:
- To respond to all new claims advices delegated for your handling in a timely fashion and to maintain a record of all such claims. This will include setting up files and to obtain supporting documentation to allow settlement of such claims.
- Where applicable the appointing of specialists from the panel used by the company which will include loss adjusters, engineers and solicitors.
- Respond to queries from Policyholders, Brokers and any other applicable party in the appropriate manner.
- Correspond with Policyholders and brokers to request supporting documentation for claims to enable a timely settlement whilst maintaining a commercial attitude towards settlement.
- Seek instruction from Departmental Manager where they may be points or queries of material interest to the underwriting department.
- Maintain a regular review of all working practices.
- Ensure all claim files are up to date and all correspondence saved within the departments efiling system.
- Liaise with departmental manager and team members where there are material concerns.
- Attend all internal and external claims meetings where relevant to the individual.
- Where necessary liaise with Insurance industry bodies i.e. ABI, FOS.
- Liaise internally and provide backup to other departments within the company relating to their areas of interest.
- Ensure at all times that the interest of the company is not prejudiced
Requirements:
- Experienced claims practitioner with 5 years or more.
- Good understanding of predominantly property claims but any liability experience will be advantageous.
- Good overall knowledge on a variety of policy wordings, in particular for SME risks.
- Have a keen grasp of figures and be comfortable and confident when speaking with policyholders, brokers, loss adjusters and solicitors.
- Excellent interpersonal and communication skills.
- High level of attention to detail and high level of accuracy
- Willingness to take responsibility and accountability
- Good working knowledge of Microsoft products including Outlook, Excel, Word, and PowerPoint.
Schedule:
- Monday to Friday
Application question(s):
- What's your notice period (months)?
- What's your annual salary expectation (£)?
- Do you have property claims handling experience?
Work Location:
Hybrid remote in London
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