Customer Service Advisor - Enfield, United Kingdom - Construction Recruitment Services

Construction Recruitment Services
Construction Recruitment Services
Verified Company
Enfield, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

To be part of a call centre team acting as first point of contact to receive work from clients, update work management systems and ensure data entry is correct & accurate.

The role will ensure that client requirements are met in accordance with our company standards.


Main duties and Responsibilities

  • Accurately records and logs interaction with our customers, must be correct, detailed, and comprehensible
  • Keeps sensitive information private & confidential
  • Works with management to maintain best practices for efficient communication with our customers
  • Respond promptly to customer enquiries
  • Obtain and evaluate all relevant information to handle service enquiries
  • Process job orders
  • Organise workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Maintain client & Oakray databases
  • Communicate and coordinate with internal departments
  • Provide feedback on the efficiency of the customer service process
  • Manage large volumes of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Frequently attend training to improve knowledge and performance level
  • Providing the right solutions to customers
  • Meet targets in terms of quality & performance
  • A background in a customer service will be desirable, however this does not have to be in a call centre environment. You may also need GCSE passes in Maths and English.
  • Problemsolving
  • Good communication skills, especially listening, as that will allow you to ask better, more relevant, questions of customers.
  • Empathy is important as you may be handling contacts from customers in difficult situations, so having natural empathy makes it much easier to build rapport with these customers.
  • Collaboration
  • Patience
  • Ability to socialise well
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with inhouse systems and Customer Service practices
  • Customer focus and adaptability to different personality types Equality Statement
We always aim to recruit the person who is most suited to the job.

Recruitment will be solely on the basis of the applicant's abilities and individual merit as measured against the criteria for the job.

Qualifications, skills, and experience will be assessed at the level that is relevant to the job.


We will ensure that our shortlisting, interviewing, and selection procedures avoid discrimination in any way, including on grounds of age, disability, gender, marital status or civil partnership, race, nationality or ethnic origins, religion or belief or sexual orientation.


Working for us

  • 21 days holiday increasing by 1 day every 2 years' service up to a maximum of 25 days, plus statutory days


  • Pension scheme

  • Auto enrolment
  • Employee Assistance Programme
  • Life insurance
  • Employee Referral Scheme
  • Staff Discounts
You will be part of a friendly and busy team.


You will receive excellent training and support in this role and there will be plenty of scope to improve and enhance your current abilities.

In addition, as the company continues to grow there are

plenty of opportunities for career progression and advancement. Oakray is a company that recognises individual talent, encourages professional development and rewards success.

If you believe that you have the talent, energy and spirit and are eager to learn, then we want to hear from you


Additional Information

  • Salary £2563 37.5 hours per week, Monday to Friday with 1hour unpaid lunch. Hours are on a rota basis and will either be 8am 4:30pm, 9am 5:30pm
  • Paid monthly via bacs
  • We are an equal opportunities employer

Salary:
From £25,642.00 per year


Schedule:

  • Monday to Friday

Experience:


  • Customer service: 1 year (preferred)

Ability to Commute:

  • Enfield (required)

Ability to Relocate:

  • Enfield: Relocate before starting work (required)

Work Location:
In person


Reference ID:
customservoakray
More jobs from Construction Recruitment Services
See all jobs of Construction Recruitment Services