Co-ordinator - Godalming, United Kingdom - 2i Recruit

2i Recruit

Verified Company

Godalming, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Location:

Godalming
Salary:

- £30,000 - £35,000

Type:
Permanent
Sector:
Admin & Office Support
Our client is seeking a Lead Service Coordinator to join their friendly well-established team based in Godalming.

Company Benefits:

Joining an established and stable company with a great local reputation
Competitive basic salary
Close knit and friendly team
Free Parking
Health care option after 6 months.
Life Insurance
Great social events

Responsibilities:

Leading the service team coordination desk
Day to day communication with engineers; allocating call outs and liaising with clients.
Day to day communication with customers receiving fault call outs and scheduling visits.
Scheduling monthly planned maintenance appointments and arranging engineering resources.
Communicating with customers following engineering visits.
Reporting directly to the engineering manager
Ensuring that contracted call out response times are achieved.
Raising invoices
Supporting team members when required and undertake any other tasks that may arise.
Generating monthly reports and statistics
Compiling data analysis and identifying trends, issues, and solution

Experience & Skills requirements:

Strong ability to multitask and show leadership.
To be able to manage multiple people with different skill sets.
High level of organisational skills
Ability to deal with dynamic and fastmoving environment.
Make informed and rational decisions under pressure.
To be able to manage customer expectations.

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