Team Leader - Edinburgh, United Kingdom - Brewin Dolphin

Brewin Dolphin

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking 2 Team Leaders with good leadership experience in our Edinburgh office on a fixed term contract to end of August 23.

It is essential that you have leadership experience either as a Manager or Team Leader rather than technical knowledge in order to be considered for this role.

Responsibilities

Ensure personal and team member understanding and adherence to Risk & Control Framework and Policy Frameworks specific to the role in Operations
Coordinate and monitor team's work to ensure it is produced in line with RBC Brewin Dolphin procedures, to a high level of accuracy, in a timely manner and to relevant SLAs or Business Support standards
Plan and effectively support resource management, highlighting any issues to line management
Identify and be able to demonstrate the use of appropriate delegation within your team
Deal with any issues promptly and where they can't be resolved escalate as appropriate in a timely manner
Take ownership for your personal and professional development
Carry out administrative duties where required
Promote and take responsibility for building a culture of Continuous Improvement within your team
Ensure your team provide an excellent client service, delivering against expectations and keeping all stakeholders updated
Plan and monitor delivery of training for team
Ensure departmental guides, processes and procedures are maintained effectively
Support line manager in oversight and delivery of associated changes or project tasks
Deputise for the line manager when required.
Set a clear direction and purpose for your Team
Ensure your Team have regular meaningful Performance Reviews, supported by the correct documentation.
Help your team develop, both individually and collectively, through meaningful development conversations, coaching and feedback.
Take accountability for the completion of activity that contributes towards Employee Engagement.
Ensure your team adheres to all Company Policies and Regulatory Codes of Conduct, ensuring relevant standards and consequence management are applied as appropriate
Maintain client confidentiality at all times
Ensure delivery of accurate MI and reporting as defined within role
Act as a rolemodel for the RBC Brewin Dolphin Values
Ensure that each member of your team is treated fairly and in accordance with RBC Brewin Dolphins guidelines when making decisions on reward, training and competence, performance management, training needs and promotion.
Ensure audit requirements are completed in line with associated deadlines

Education

Good standard of education in GCSEs or equivalent (must include passes in Maths and English)
Higher level qualifications such as A Levels or Degree (or equivalents) are desirable
IOC qualification is desirable
NVQ Level 3 in Team Leader or equivalent management qualification is desirable

Skills & Experience

Preferably management or supervisory experience in an operations environment
Adaptable to change and ability to supports others through change
Ability to work independently and as part of a team
Excellent communication skills and ability to adapt style and message to suit audience
Good level of IT proficiency
Analytical, numerical and problem solving skills
Good understanding of the Financial Services sector
Has a strong Client focus
Positive, cando attitude
Effective time management to support planning and organisation of individual and team workload
Ability to coach and develop others
Be able to delegate to the team effectively
Proven ability to motivate self and others and use own initiative
Practical experience of leading colleagues through change is preferable

RBC Brewin Dolphin is one of the UK's leading independent providers of discretionary wealth management. We offer award-winning personalised wealth management services that meet the varied needs of over 100,000 account holders, including individuals, charities, and pension funds.

We specialise in helping clients protect and grow their wealth by creating financial plans and investment portfolios that meet personal and professional ambitions and aspirations. Our services range from bespoke, discretionary investment management to retirement planning and tax-efficient investing.

About you:

We are looking for people with not only the right skills, but those who demonstrate our values in how they approach their work and colleagues

Genuine - Shows empathy and understanding for the needs of clients and colleagues. Team worker demonstrating trust, respect, and integrity

Expert - Applies skills and knowledge to achieve objectives and makes the complex simple. Brings together the right people and grows expertise to get the best results for clients. Seeks continuous improvement

Ambitious - Works hard to be at their best. Embraces change for the better. Strives to do the best for clients and colleagues

RBC Brewin Dolphin is proud to