Call Handler - Leeds, United Kingdom - SBFM Ltd

SBFM Ltd

Verified Company

Leeds, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Our Company is one of the UK's leading and fastest growing soft FM service providers, offering the full range of professional cleaning services nationwide.

We are transforming the commercial cleaning space, combining pioneering future-fit technology and innovation with an ambition to ensure that every colleague has progression opportunities through dynamic training, development, and access to education.

Due to our continued growth, we now have an exciting opportunity for a Call Taker to join our team on a temporary basis, with potential to go permanent, to start as soon as possible.

The role will include:

Answering calls
Note taking
Dealing with customer queries
Working alongside Contract Administrators to ensure excellent customer service

The role will require somebody who can bring the following skillset and attributes:

Previous experience with fast-paced organisation
A dedicated, positive, and passionate work ethic
A calm, professional approach
Great communication skills so you can quickly build rapport over the phone
The ability to listen and identify a customers' needs
The ability to input data to update customer records
The ability to adapt and shift focus on a daily basis, unbothered
Able to work under pressure

Shift Pattern:
40 hours per week

12pm

5 days over 7 including Weekends

*£21,000 per year*In return we offer:

28 days annual leave
Overtime
SBFM benefits i.e. TRAVEL, HEALTHCARE and RETAIL DISCOUNTS
Unify career progression access (training, development & qualifications)

About Us:

Our Company is one of the UK's leading and fastest growing soft FM service providers, offering the full range of professional cleaning services nationwide.