Team Leader - Bristol, United Kingdom - Lloyds Banking Group

Lloyds Banking Group

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

End Date

Sunday 25 February 2024

Salary Range

£45,054 - £50,060

Agile Working Options

Job Share

Job Description Summary

Please see details below

Job Description:

JOB TITLE: Team Leader
Cavendish Online
SALARY: £45,054 £50,060
LOCATION: Bristol Harbourside
HOURS: Full time (40 Hours Per Week).

Monday to Thursday 9.45am to 7pm. Friday 9.45am to 6pm.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.

About the opportunity

Are you passionate about making a difference whilst keeping the customer at the heart of everything you do? Then there's a role here for you

Supporting our Cavendish Online business, we are currently looking for an enthusiastic and driven people leader to join our team.

We're looking for someone to further embed our strong culture of trusting colleagues to do the right thing for our customers.

You'll lead, support and encourage the team to deliver excellent customer service and achieve high standards of accuracy, whilst also being pro-active in identifying risks and resolving issues.

This is an exciting opportunity for a highly motivated, adaptable, and ambitious individual to take a pivotal role in the success of this team.

It is a varied and exciting role that involves coaching colleagues to be the best version of themselves.

About Us

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive

What you'll need

The skills to lead and coach our online Sales Team and have a desire to work and succeed in a sales environment with monthly Targets / KPI's.

You'll have good interpersonal, organisational and communication skills. Encourage personal development and champion the group values.

The ability to identify improvement opportunities for existing processes, systems and procedures to improve customer experience whilst embracing curiosity and innovation to simplify the way we do things.

You'll take ownership of risk by proactively identifying and promptly call out opportunities to improve our control environment to ensure all customers receive fair outcomes.

Create an engaging environment and positively influence our culture by seeking feedback and recognising colleagues for their contribution.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
28 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people?
Join our journey

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe.

So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.

We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.

Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.