Customer Care Associate - Weybridge, United Kingdom - Dentsply Sirona
Description
- Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130 year history of innovation and service to the dental industry and patients worldwide.
Customer Care Associate
In this role you will provide excellent service to Dentsply Sirona UK Customers ensuring all queries and questions are resolved, order entry and credit processing are maintained.
Main
key responsibilities:
- Respond to and effectively manage all customer queries in an efficient and timely manner and record all correspondence in Sales Force
- Manage delivery service complaints
- Issue Returns, rebates & credits when required and organise the return of products to our warehouse.
- Run backorder reports and distribute to dealers and/or advise and update customers including Reward customers
- Managing consignment stock entering replenishment orders, processing removal stock and returning to the warehouse and coordinating stock takes
- Produce reports for required information
- Manage website queries and support with any logging in, password reset issues
- Process Rewards Redemption Orders
- Meet Company standards, ethics, and compliance requirements.
Requirements:
- Professional with proven ability to build appropriate relationships with external key customers
- Demonstrated problem solving and decisionmaking abilities
- Able to work well within a team and calm under pressure
- Results orientated and Adaptable/willing to take on new tasks
- Able to prioritise workload and work to deadlines
- Displays initiative and enthusiasm for their role and company
- Pension
- Private Medical Insurance
- Dental Cover
- Medical Cash Plan
- Group Income Protection
- Life Assurance
- 25 days holidays + your birthday
- Employee Assistance Program
- Great offers on several consumer scheme
- Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
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