Junior Customer Care Executive - Stockport, United Kingdom - Bright Money Group

Bright Money Group

Verified Company

Stockport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Care Executive

Location:
Stockport

Bright Money Group is a fast-growing fintech financial solutions organisation, which is the umbrella brand for CarLoans UK.

CarLoans UK are a motor finance broker, who are leading the motor finance industry - by being the top car finance broker in the UK to offer fair, honest advice to all consumers.

Our mission is to help dealers and consumers by constructing a panel of lending specialists and customer service experts dedicated to delivering the best possible experience.

We're an established business located in Stockport with panoramic views of the city - close to all transport links.

Our offices are fun, friendly with a positive atmosphere instilled. We are FCA registered and take pride in delivering the best service to all consumers.

Our founding CEO is a well experienced Sunday Times Fast-Track 100 business entrepreneur.

He's passionate about driving business forward and equipping all staff with the learning and experience they'll need to carve out a successful career within this affluent market.

We're on the lookout for our future leaders, so now is a great time to join

As Customer Care Executive at Carloans UK you will be given comprehensive training including in house systems, FCA and compliance training as well as customer service skills.

Responsibilities:

Dealing with customer complaints in a timely manner
Investigating and responding to complaints in line with FCA regulations
Ensure all customer correspondence is recorded on CRM system
Work closely with management and training team on the cause of complaints and make recommendations to mitigate loss
To champion excellent customer service
To fully embrace treating customers fairly
Liaise with internal departments, dealers, lenders, mechanical engineers etc. to obtain information to investigate a complaint thoroughly
Negotiation with dealers in relations to costs, repairs, and contractual obligation

Experience:

Evidence of working in a customer service / complaint's role
Excellent written and verbal communication skills
Strong problemsolving skills
Strong organisational skills, with the ability to plan and prioritise your own workload
Able to work under pressure and to meet deadlines
Confident, and if necessary, authoritative on the phone

Benefits:

Basic Salary £23,000
20 days holiday plus bank holidays with one additional day accrued for each year you're with us.
Pension Scheme
Fast track career progression
Vibrant working environment
Fun & friendly company culture

Extra Company Perks:

Free fresh fruit each day
Loyalty rewards
Additional time off for those most important occasions like weddings, parental leave, parents evening, birthdays.
Employee referral program
Wellbeing support
Free financial advice