Pension Administrator - Bromsgrove, United Kingdom - NFP Europe

NFP Europe

Verified Company

Bromsgrove, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role:

We are recruiting for a
Pension Administrator, to join our busy team in
Bromsgrove. You will have responsibility for the administration of clients' group pensions, working with Consultants and Senior Team Members to oversee implementations and remedial work.

Overview of duties:

Efficiently processing all duties expected of a Pensions Administrator
Undertaking comprehensive data validation exercises
Completing autoenrolment assessments including Declaration of Compliance & Re-Declaration of Compliance
Producing & reconciling payroll deduction schedules within agreed Service Level turnaround timeframes
Liaising between pension provider, The Pensions Regulator and employer/employee and client advisers
Answering employer/employee queries via telephone or written
Maintaining records and complying with regular audits
Processing lost clients within the Standard Operating Procedure
Assisting with the training of new and existing employees
Oversee outstanding work ensuring clients are aware and understand requirements/consequences
Supporting the day to day workloads of the team including inbox enquiries
Ensuring that client files are kept accurate and up to date
Ensuring that all client history (at both employer and employee level) is fully documented
Proactively identifying added value opportunities
Keeping up to date of developments and remain current within the industry, specifically changes; in legislation, competitors and clients
Supporting the People Coordinator and MAES Team Specialist in the training and development of peers by monitoring the utilisation of SAES, Service Manager and other systems and processes. Providing information, demonstrations and general support and coachingwhen requested
Arranging calls with clients to ensure their process understanding matches that required
Prioritising and managing workload that is allocated and from own accord, taking on additional tasks as required
Identifying and addressing errors within client processes, highlighting to management accordingly
Overseeing remedial work to ensure an accurate outcome in a timely manner for existing clients and audit projects
Demonstrating commercial awareness ensuring the team are using appropriate documentation and highlighting opportunities for additional sales
Reporting client dissatisfaction to Head of Customer Services accordingly

Person specification:

Knowledge, skills and abilities:

Well organised and detail oriented individual
Focused on continuous improvement and developing standards
Excellent interpersonal and business communication skills
One team company mindset with client always at the centre of the process
Willingness to support the wider business with client delivery
Leads by example with a can do attitude.

Education and experience:

CII qualifications desirable
Previous experience in a Customer Services role
Knowledge and experience of Pensions Administration desirable
Experience with Excel, MS Teams and Outlook essential

Key information:

Salary:
Competitive depending upon experience

Hours: 35 hours Monday - Friday

Location:
Bromsgrove (Hybrid)

Benefits:25 days holiday + bank holidays, online Doctor, private medical insurance, cycle to work scheme etc

**If this sounds like something you are interested in please apply, or contact Paige Hughes for further information.